Metou Fall
Florence
Summary
Dynamic professional with a proven track record in enhancing order accuracy and customer satisfaction at ABB Optical. Skilled in inventory management and time management, demonstrating the ability to exceed productivity goals through effective team collaboration and workload prioritization. Achieved increased loyalty and repeat business by resolving customer complaints with empathy and professionalism.
Overview
2024
2024
years of professional experience
Work History
Picker Packer
ABB Optical
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Customer Service Representative
Door Dash
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Sales Associate
Macys Department Store
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Customer Service Representative
DoorDash
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Associate
Amazon
10.2021 - 03.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Associates In Science - Data Analytics
Gateway Community And Technical Collage
Edgewood, KYSkills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Labeling and tagging
- Packing accuracy
- Quality control
- Inventory management
- Shipment preparation
- Team collaboration
- Workload prioritization
- Safety compliance
Languages
Arabic
Native or Bilingual
Timeline
Associate
Amazon
10.2021 - 03.2023
Picker Packer
ABB Optical
Customer Service Representative
Door Dash
Retail Sales Associate
Macys Department Store
Customer Service Representative
DoorDash
Associates In Science - Data Analytics
Gateway Community And Technical Collage
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