Meycel Menendez Cutino
Louisville
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
7
7
years of professional experience
Work History
Coordinator
DCL Logistics
11.2023 - Current
- Coordinated client communications and scheduled meetings to ensure seamless client relationship management.
- Maintained and updated client information in CRM systems to improve accuracy and service delivery.
- Collaborated with cross-functional teams to gather client data and prepare customized reports for consultants.
- Streamlined scheduling and logistics for client meetings to optimize consultants’ time and enhance client experience.
- Facilitated communication between clients and internal teams to ensure clarity and consistency of client needs and project goals.
- Developed and maintained comprehensive client databases ensuring timely and accurate client information retrieval.
Client services clerk
Bank Officer
12.2018 - 08.2023
- Coordinated communications between clients and consultants, scheduling meetings to ensure smooth management and optimize both parties’ time, improving the client experience.
- Facilitated communication between clients and internal teams to ensure a clear understanding of client needs, while being aware of and respectful of cultural differences, thereby improving communication and strengthening relationships with clients from diverse backgrounds.
- Responded to client inquiries and provided detailed information on products and services, enhancing client trust and satisfaction.
- Assisted in the development and implementation of client satisfaction surveys and feedback mechanisms.
- Responded to client inquiries via phone and email, ensuring timely and clear communication to build strong client rapport.
- Proactively addressing many customer challenges demonstrates commitment and understanding of their needs.
- Monitored client accounts and resolved service issues promptly to maintain high client satisfaction levels.
- Implemented client feedback collection processes to identify service improvement opportunities and enhance client experience.
- Implemented improvements in client onboarding procedures to reduce setup time and improve client experience
- Processed client requests and updates in the internal database to keep client profiles current and accurate.
- Maintained accurate billing and payment records to support client account management and financial reconciliation.
Education
Engineering -
University Carlos Rafael Rodriguez
12.2018
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Discretion and confidentiality
- Administrative leadership
- Consulting
- Clear communication
- Attention to detail
- Task prioritization
- Documentation and recordkeeping
- Quality assurance
LANGUAGES
Spanish
English
Timeline
Coordinator
DCL Logistics
11.2023 - Current
Client services clerk
Bank Officer
12.2018 - 08.2023
Engineering -
University Carlos Rafael Rodriguez
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