Micah Coy
Bowling Green
Summary
Highly driven business school graduate seeking a full-time position in sales where I can grow my knowledge of the industry as well as provide my proven work ethic and adaptability skills to help your organization flourish.
I have a proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Professional Package Handling Supervisor with strong track record in logistics and warehouse operations. Skilled in team leadership, problem-solving, and ensuring efficiency in fast-paced environments. Focused on safety, quality control, and meeting delivery timelines. Known for adaptability and fostering collaborative work culture.
Overview
10
10
years of professional experience
Work History
Bartender
Rooster's
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Rooster's
03.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Server
Drake's
11.2024 - 02.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Recruiter
Aerotek
02.2024 - 03.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Package Handler/Supervisor
UPS
08.2019 - 01.2024
- From August 2019-March 2022, my responsibilities were as a package handler. This includes loading and unloading trailers, unloading package cars, and sorting the packages as they come down the belt. I was used in every position all over the building because of my work ethic and versatility
- In March 2022 I was promoted to Supervision. In this I oversee all operations in the building and also handle other supervisors’ roles and responsibilities when needed
- Reduced package damage rates through thorough employee training and adherence to safety protocols.
- Coordinated daily team schedules for optimal staff utilization and improved productivity.
- Trained new employees on proper handling techniques and company policies, leading to decreased turnover rates among staff members.
- Managed shift operations, consistently meeting or exceeding performance targets for package handling efficiency.
- Conducted daily pre-shift meetings to ensure alignment of goals and expectations among team members.
Farmhand
Stone Veterinary Clinic
08.2018 - 07.2019
- This job Taught me how to problem solve in a timely manner
Server
Verlie’s restaurant
09.2015 - 07.2018
- This job allowed me to develop time management
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Landscaper
Wadlington’s Nursery
05.2015 - 08.2015
- This job allowed me to develop my creativity
Education
Bachelor of Science - Sales
Western Kentucky University
Bowling Green, KY12-2024
High School Diploma -
Union County High School
05.2019
Skills
- Adaptability
- Communication
- Customer Service and Focus
- Active Listening
- Problem Solving
- Strong Work Ethic
- Result Driven
- Point of Sale Operation
- Upselling Techniques
Hobbies and Interests
- Exercising and healthcare
- Music/Instruments
- Various Intramural and extra-curricular Sports
- High School NHS President
- Fishing
- Video Games
Timeline
Server
Drake's
11.2024 - 02.2025
Bartender
Rooster's
06.2024 - Current
Server
Rooster's
03.2024 - Current
Recruiter
Aerotek
02.2024 - 03.2024
Package Handler/Supervisor
UPS
08.2019 - 01.2024
Farmhand
Stone Veterinary Clinic
08.2018 - 07.2019
Server
Verlie’s restaurant
09.2015 - 07.2018
Landscaper
Wadlington’s Nursery
05.2015 - 08.2015
High School Diploma -
Union County High School
Bachelor of Science - Sales
Western Kentucky University
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