Michael Apple
Rineyville
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
8
8
years of professional experience
Work History
Wireless Sales Associate
Russell Cellular Verizon Wireless
10.2023 - Current
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Embroidery Machine Operator
Tbox Tactical
02.2022 - 08.2022
- I answered question and comments regarding customers orders and provided positive feedback based on the outcome of the order meanwhile being proficient in word, excel, power point, and customer interaction.
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Designed proof sample to submit to client for approval.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
Pharmacy Technician
Walgreens
10.2021 - 03.2022
- As a Pharmacy technician i carefully measured prescriptions, prepared and printed labels, and filled 50-200 orders per day i also managed phones calls across 5 lines, taking prescriptions, answering questions, and all revolving around customers concerns.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Customer Sales Representative
Bluegrass Cellular/ Verizon
12.2019 - 11.2021
- Effectively communicate with customers to problem solve devices, make account changes, and find technology that will better fit their lifestyle.
- Completed daily sales which included selling B2C, B2B, and E-commerce.
- Stayed knowledgeable on all the latest products that we sold to best assist my customers.
- Meet weekly, monthly, and quarterly goals for my store.
Dietary Aide
AUBURN HEALTHCARE
02.2019 - 05.2020
- Food preparation and fluid preparation for long term residents as well as rehabilitative patients.
- Accomplished multiple tasks within established timeframes.
- Currently certified in CPR as well as First Aide. Safe serve certified. Also responsible for receiving and stocking of both perishable and non-perishable foods
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Managed and motivated employees to be productive and engaged in work.
Merchandising
AUBURN HEALTHCARE
04.2019 - 11.2019
- Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
- Implemented creative merchandising techniques to showcase seasonal promotions and special events effectively.
- Streamlined visual merchandising processes by creating comprehensive guidelines and best practices documentation.
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
Merchandising
31 INK
04.2019 - 11.2019
- Professional Body Piercer certification. Ordering and receiving of tattoo and piercing supplies.
- Merchandising. use of Excel and Word. receiving payments. my duties were varied in this setting but my primary job was body piercing
- Implemented visual merchandising strategies, improving store aesthetics and attracting more customers.
- Implemented visual merchandising strategies to improve store appearance and attract customers.
Cashier/Sales Associate
MinuteMart
01.2018 - 09.2018
- Cashier and stocking for large busy travel stop. built displays. prepared and cooked food.Alcohol and tobacco certification for minors
Server/Waiter
IHOP
07.2017 - 12.2017
- Waiting table, customer service, restaurant cleaning
Education
cosmetology
Regina Webb Academy
07.2018
Some college - undefined
Scottsville High School
Scottsville, KY05.2017
Skills
- Customer Service, interact well with the public, great work ethic
- Customer Service
- Customer Care
- Sales
- Teamwork and collaboration
- Customer service
- Store cleaning
- Goal oriented
Timeline
Wireless Sales Associate
Russell Cellular Verizon Wireless
10.2023 - Current
Embroidery Machine Operator
Tbox Tactical
02.2022 - 08.2022
Pharmacy Technician
Walgreens
10.2021 - 03.2022
Customer Sales Representative
Bluegrass Cellular/ Verizon
12.2019 - 11.2021
Merchandising
AUBURN HEALTHCARE
04.2019 - 11.2019
Merchandising
31 INK
04.2019 - 11.2019
Dietary Aide
AUBURN HEALTHCARE
02.2019 - 05.2020
Cashier/Sales Associate
MinuteMart
01.2018 - 09.2018
Server/Waiter
IHOP
07.2017 - 12.2017
Some college - undefined
Scottsville High School
cosmetology
Regina Webb Academy
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