Michael Carroll
Louisville
Summary
Proven leader in operational excellence and team development, I significantly enhanced performance and customer satisfaction at Fayette Industrial by streamlining processes and fostering a culture of continuous improvement. With expertise in business analysis and a knack for mentoring, I led teams to surpass goals, achieving a notable increase in profitability and efficiency. Results-oriented Support Manager offering 18 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Self-motivated Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Regional Support Manager
Fayette Industrial
09.2021 - 07.2024
- Acted as the main point of contact between regional support teams and company headquarters, ensuring seamless integration of strategies and alignment with overall organizational goals.
- Increased customer retention rates by addressing issues proactively and resolving problems promptly.
- Monitored industry trends closely, staying informed about emerging technologies that could enhance support services offered by the company over time.
- Partnered with sales teams to provide technical expertise during client meetings or product presentations when necessary.
- Facilitated open lines of communication between management and staff, promoting trust and transparency within the organization.
- Managed a team of support professionals, providing guidance and mentorship to ensure optimal performance.
- Reduced response times for customer inquiries through the implementation of efficient support protocols.
- Coordinated regional resources effectively in order to address sudden increases in demand or unexpected challenges without compromising service quality standards.
- Conducted regular assessments of team members'' performance levels, identifying strengths and development opportunities as needed.
- Enhanced customer satisfaction by providing timely assistance and effective solutions to their concerns.
- Optimized team performance by implementing regular training sessions, fostering collaboration, and setting clear expectations.
- Developed strong relationships with key clients, ensuring loyalty and repeat business.
- Improved regional support operations by streamlining communication and documentation processes.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Coached employees through day-to-day work and complex problems.
Area Manager
PSSI Packers Sanitation Services
10.2006 - 09.2021
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Transformed underperforming teams into productive, profitable teams.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed and implemented strategies to improve customer service and increase sales.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
High School Diploma -
Waggener High School
Louisville, KY05.1983
Skills
- Mentoring abilities
- Operations Management
- Business Analysis
- Training delivery
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Training and mentoring
- Work Planning and Prioritization
- Leading Team Meetings
- Team Development
- Corrective Actions
- Staff Training
- Staff Management
- Continuous Improvement
- Policy Enforcement
- Conflict Management
- Employee Development
- Budget Management
- Positive Attitude
- Multitasking Abilities
- Time Management
- Team Leadership
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Team building
- Managing Operations and Efficiency
- Training and Development
Timeline
Regional Support Manager
Fayette Industrial
09.2021 - 07.2024
Area Manager
PSSI Packers Sanitation Services
10.2006 - 09.2021
High School Diploma -
Waggener High School
Similar Profiles
Ussiel MarroquinUssiel Marroquin
Lead at Fayette IndustrialLead at Fayette Industrial
Tyler DavidsonTyler Davidson
Regional Support Manager at Fayette IndustrialRegional Support Manager at Fayette Industrial
Jessie GraweJessie Grawe
SSOP Clerk at Fayette Industrial Sanitation SolutionsSSOP Clerk at Fayette Industrial Sanitation Solutions