Michael Davis

Louisville

Summary

Dynamic Service Account Manager with a proven track record at American Fuji Technical Services, excelling in account development and customer training. Skilled in technical support and service management, I foster strong client relationships, driving operational improvements and enhancing machine efficiency. Committed to delivering exceptional customer service and achieving business growth.

Overview

years of professional experience

Work History

Service Account Manager

American Fuji Technical Services

12.2013 - 09.2025

Worked with more than 40 global accounts with multiple locations across the Americas, providing support on shrink sleeve and pressure sensitive labeling equipment.
Resolved customer complaints and machine issues.
Coordinated service visits for field service engineers to customer locations for repairs, training, and manufacturing support.
Daily follow up with customers and field service engineers during visits and follow up with visit report at visit visit completion and planned next steps.
Developed and maintained annually service agreements for customers.
Scheduling, interviewing, approving hours and vacations for field service engineers.
Technical support after hours for mechanical and electrical issues.
Project Management for new products or machine modifications.
Parts support identifying correct parts in BOM's and drawing.
Built relationships with customers to promote long term business growth.
Developed, maintained and utilized diverse client base.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Presented professional image consistent with company's brand values.
Visited customer's Identify new opportunities and helping to increase machine efficiency.

Assistant Service Manager

Cardinal Carryor

08.2002 - 09.2013

Managed, dispatched and supported 43 industrial field and shop service technicians.
Technical support on industrial lift equipment
Provided customer solutions to their service and sales needs. Handled inside sales of equipment. Prepared and reviewed staff and department schedules.
Monitored service staff performance and provided feedback for improvement.
Resolved customer complaints in professional and timely manner.
Prepared and staff department reports.
Determined department goals and deadlines. Worked directly with vendors to maintain supplies of all necessary goods.
Improved internal procedures and policies.
Monitored facility safety, security and personnel.
Assisted management personnel duties such as recruiting, interviewing, hiring, training, evaluating, disciplinary action.
Facilities maintenance and repair.
Provided support to field projects and work activities.
Managed warranty repairs and follow up with the manufacture to recover expenses.
Customer billing, invoicing, vehicle fleet management and after hours support

Customer Service Representative

American Equipment Company

06.1998 - 06.2002

Field and shop service coordinating for Case, JLG, Lull, Grove and other construction equipment.
Technical support
Parts
Warranty administration,
Vendor relations,
Accounts receivable
Inventory control
Responded to customer requests for products, services, and company information.

Service Manger

Fred's Automotive

07.1994 - 05.1998

Managed automotive repair shop operations.
Scheduling repairs.
Billing and invoicing.
Scheduling and hiring of service technician's.
Inventory control.
ASE certified technician in engine performance, electrical, brakes, front end and suspension, and heating and A/C.
Certified with Jefferson county emission (VET) for repairs.

Education

Associate of Applied Science - Electrical And Electronics

ITT Technical Institute

Louisville, KY

01-1998

Associate of Science - Applied Science

Jefferson Community And Technical College