Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael D. Lewis

Louisville

Summary

I possess experience in customer service, scheduling, and logistics. Excellent written, oral, communication, advanced computer, and dynamic organization skills. I am self-motivated, goal-oriented, and passionate about all tasks performed both in and outside the work environment.

Overview

12
12
years of professional experience

Work History

Packer

McKesson
01.2020 - 01.2024
  • Performing physical tasks that’s involved in shipping, receiving, storing, and distributing medical/pharmaceutical products. Pulling and filling orders. Working to maintain records of merchandise shipped as well as examining and distributing materials in inventory and Preparing goods for final shipment.

Medicare Customer Service Representative

Humana Health
01.2017 - 01.2020
  • Respond to open enrollment inquiries, document calls in case management system, and adhere to call center metrics and guidelines

Customer Service Representative

Terminix
01.2013 - 01.2017
  • Handle customer calls with correspondence for scheduling, inquiries, billing, or other issues
  • Proper routing for responsiveness to customer inquiries and maintain a level of knowledge with understanding of features of services
  • Position: Lead Entry New Customers
  • Acquire data inscribe new client accounts, schedule inspections explain service contacts
  • Position: Problem Resolution Billing
  • Resolve customer disputes including bad debt, recovery reversal rate increases
  • Position: Saves Retention
  • Sooth customers, reinstate account status and resale value of service

Debt Collector

Regional Adjustment Bureau
01.2012 - 01.2013
  • Collect payments on past due accounts and/or set up monthly payment plans
  • Ensure information is correct, including phone numbers, addresses, with references of customer accounts paid off debts and or currently owed, exceed quoter 100 calls per day via outbound manager or department representative, assist with assembly of mail surveys.
  • Perform database or computer tasks in support of research surveys, such as check in-mail survey

Education

Academy -

Centennial Academy
08.2012

High School -

White Station High School
05.2003

Skills

  • Packing and product packaging
  • Warehouse safety protocols
  • Quality control and inspection
  • Weighing and measuring
  • Labeling accuracy
  • Efficient packing strategies
  • Stacking proficiency
  • Temperature management
  • Material handling techniques
  • Fragile item handling
  • Labeling and inventory management

Timeline

Packer

McKesson
01.2020 - 01.2024

Medicare Customer Service Representative

Humana Health
01.2017 - 01.2020

Customer Service Representative

Terminix
01.2013 - 01.2017

Debt Collector

Regional Adjustment Bureau
01.2012 - 01.2013

Academy -

Centennial Academy

High School -

White Station High School

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Michael D. Lewis