Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic
Michael Edwards

Michael Edwards

Harrodsburg

Summary

I've been doing residential work for over ten years. I have had my master's license for about six years. I would like to make a new start. I ran my own team, which work has slowed down, and I have to close my doors. Mainly wanting to do service, but would also do installs. I am also an EPA Universal, and I have worked with about every brand that is out there.

Just looking for a chance to show what I can do.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner

MRT Heating and Cooling
Harrodsburg
04.2019 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Implemented quality assurance processes to ensure product excellence.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Technician

Willhoite Service Company
Nicholasville
04.2015 - 04.2025
  • Conducted equipment maintenance to ensure optimal performance and safety standards.
  • Diagnosed technical issues using advanced troubleshooting techniques and tools.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Trained new technicians on procedures, safety protocols, and equipment operation.
  • Responded promptly to customer inquiries regarding service and equipment status.
  • Replaced defective components or parts as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Kept records of parts and equipment used in projects to update inventory.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Used register system to ring up customer purchases, process payments, and issue receipts.

Education

Associate of Applied Science - HVAC

ECTC
Elizabethtown, KY
06-2010

Skills

  • Customer relationship management
  • Technical troubleshooting
  • Equipment maintenance
  • Problem solving
  • Service quality assurance
  • Customer relations

Affiliations

  • I love to hunt and fish mostly anything outdoors.

Certification

  • I am currently HVAC Master
  • EPA Universal

References

References available upon request.

Timeline

Owner

MRT Heating and Cooling
04.2019 - Current

Technician

Willhoite Service Company
04.2015 - 04.2025

Associate of Applied Science - HVAC

ECTC

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Michael Edwards