Michael Fraley
Lexington
Summary
Proven in enhancing customer satisfaction and boosting sales revenue, I excel in customer service and sales expertise. At Home Depot, I fostered client relationships and improved sales through informed product recommendations. Skilled in teamwork and problem-solving, I efficiently managed high-stress situations and maintained safe work environments, significantly reducing package damage rates at UPS.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ups Store
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Sales Representative
Home Depot
03.2023 - 12.2023
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted follow-up calls, fostering client relationships and answering questions.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Package Handler
UPS
05.2020 - 04.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Frederick Douglass High School
Lexington, KY05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Sales expertise
- Professional demeanor
Timeline
Sales Associate
Ups Store
03.2024 - Current
Customer Service Sales Representative
Home Depot
03.2023 - 12.2023
Package Handler
UPS
05.2020 - 04.2021
High School Diploma -
Frederick Douglass High School
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