Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Michael Goforth

London

Summary

Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.

Overview

7
7
years of professional experience

Work History

Merchandiser

PepsiCo
12.2021 - 08.2024
  • Assisted in organizing product displays to enhance visual appeal and customer engagement.
  • Learned inventory management procedures to ensure stock accuracy and availability.
  • Supported team in executing promotions and sales initiatives to drive customer interest.
  • Collaborated with colleagues to maintain clean and organized merchandise areas.
  • Observed retail trends to understand customer preferences and improve merchandising strategies.
  • Participated in training sessions to develop knowledge of product features and benefits.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Sales Associate

BootBarn
10.2019 - 10.2020
  • Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
  • Assisted customers in product selection, providing knowledgeable recommendations to meet their needs.
  • Managed inventory levels, ensuring stock availability and timely replenishment of merchandise.
  • Trained new sales associates on store policies, product knowledge, and effective sales techniques.
  • Collaborated with team members to achieve sales goals and improve overall store performance.
  • Helped customers locate products and checked store system for merchandise at other sites.

Store Associate

Walmart
05.2018 - 06.2019
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained inventory levels through regular stock checks and replenishment processes.
  • Operated point-of-sale systems accurately to process transactions efficiently.
  • Collaborated with team members to ensure store cleanliness and organization standards were met.
  • Trained new associates on store policies, customer service techniques, and operational procedures.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor for security issues, maintaining a safe environment for customers and staff.

Store Associate

Big Lots
07.2017 - 04.2018
  • Implemented promotional displays to attract customer attention and increase sales opportunities.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Operated point-of-sale systems accurately to process transactions efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

North Laurel Highschool
London, KY

Skills

  • Reliable and punctual
  • Approachable demeanor
  • Engaged listener
  • Point of sale expertise
  • Customer service in retail
  • Proficient in managing multiple tasks
  • Time management
  • Customer service
  • Teamwork and collaboration
  • Effective communication
  • Detail-oriented approach

Interests

  • Video Gaming
  • Music
  • Reading

Timeline

Merchandiser

PepsiCo
12.2021 - 08.2024

Sales Associate

BootBarn
10.2019 - 10.2020

Store Associate

Walmart
05.2018 - 06.2019

Store Associate

Big Lots
07.2017 - 04.2018

North Laurel Highschool

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Michael Goforth