Michael Herzog
Glasgow
Summary
Licensed Practical Nurse
Compassionate and adaptable healthcare professional skilled in patient care and administrative support. Experienced in collaborating with clinical teams to resolve inquiries and improve service delivery, ready to contribute to a patient centered environment.
Overview
6
6
years of professional experience
Work History
Switchboard Operator
TJ Regional Health
Glasgow, KY
08.2025 - Current
- Maintained accurate call logs and records, supporting organizational efficiency.
- Connected callers with appropriate professional, department, or business.
- Announced important information and emergency notifications over PA system.
Medical Office Specialist - IV Therapy
TJ Regional Health
Glasgow, KY
11.2023 - 08.2025
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Streamlined administrative workflows, contributing to enhanced operational efficiency within the office.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
Patient Access Specialist
TJ Regional Health
Glasgow, KY
03.2022 - 11.2023
- Trained new staff on patient access protocols and system navigation for improved service delivery.
- Collaborated with clinical teams to resolve patient inquiries, enhancing overall patient satisfaction ratings.
- Provided operational support and adapting to staffing needs across the hospital and outpatient settings within the organization.
Patient Service Representative - ER
TJ Regional Health
Glasgow, KY
02.2021 - 03.2022
- Collaborated with emergency department personnel to address patient needs promptly during peak hours.
- Conducted regular audits of registration data to ensure accuracy and identify areas for improvement.
- Assisted in reducing wait times by swiftly processing insurance information and verifying coverage.
Door Screener
TJ Regional Health
Glasgow, KY
09.2020 - 02.2021
- Conducted temperature screenings for patients and visitors to ensure safety compliance.
Education
Diploma - Practical Nursing
Southcentral Kentucky Community And Technical College
Glasgow, KY06-2026
High School Diploma -
Glasgow High School
Glasgow, KY05-2018
Skills
- Compassionate care
- HIPAA compliance
- Strong Communication Skills
- Caregiving skills
- CPR Certified
- Teamwork
Timeline
Switchboard Operator
TJ Regional Health
08.2025 - Current
Medical Office Specialist - IV Therapy
TJ Regional Health
11.2023 - 08.2025
Patient Access Specialist
TJ Regional Health
03.2022 - 11.2023
Patient Service Representative - ER
TJ Regional Health
02.2021 - 03.2022
Door Screener
TJ Regional Health
09.2020 - 02.2021
Diploma - Practical Nursing
Southcentral Kentucky Community And Technical College
High School Diploma -
Glasgow High School