Michael Kaiser
Morning View
Summary
Knowledgable Repair Field Technician with extensive experience at Cincinnati Bell / AltaFiber, excelling in fiber optic and copper cable installations. Proven problem-solver with strong communication skills, adept at diagnosing technical issues and enhancing customer satisfaction. Committed to safety and maintaining high-quality service standards in diverse environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Repair Field Technician T1
Cincinnati Bell / AltaFiber
04.1996 - Current
- Installation and Repair:
Install & repair fiber optic and copper cabling, as well as small equipment within customer homes.
- Troubleshooting:
Identify & diagnose technical issues
- Customer Service:
Provide technical support & instructing clients how to use and maintain equipment.
- Maintenance:
Perform routine and upkeep to ensure equipment, fiber plant & copper plant is functioning properly.
- Safety Awareness:
Adhere to safety protocols and procedures.
- Travel:
Travel to different locations to service or install fiber, cable and or equipment.
.
Education
High School Diploma -
Newport Central Catholic
Newport, KY05-1986
Skills
- Technical Skills:
- Repair & installation of copper cable
- Repair & installation of fiber optic cable
- Repair & installation of residential & business equipment
- Repair & installation of phone, television & internet services
- Problem-Solving:
- Diagnose and resolve technical issues quickly & efficiently
- Communication Skills:
- Communication and interpersonal skills
- Ability to interact with customers & colleagues
- Safety Awareness:
- Knowledge and adherence of safety regulations and procedures
- Sales of equipment & services
Certification
- Pole climbing/ladder safety
- Business & residential installation
- Copper splicing & underground
- Fiber splicing
- Meter training
- Tivo installation
- AED overview
- EERO & Tivo overview
- Fiber HSI training
- Foreign Voltage Dector
- Safe Driving Practice
- EERO Insight training
- Central Office
Timeline
Repair Field Technician T1
Cincinnati Bell / AltaFiber
04.1996 - Current
High School Diploma -
Newport Central Catholic
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