Michael Leet
Maysville
Summary
Dynamic retail professional with extensive experience at Lowe's, excelling in customer service and inventory management. Proven track record in enhancing sales through strategic merchandising and staff training. Adept at analyzing data to drive operational efficiency and foster team collaboration, ensuring a positive shopping experience and high customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Lowe's
- Assisted with daily operations, ensuring store compliance with safety and merchandising standards.
- Educated team members on best practices for customer service and inventory control.
- Enhanced service efficiency by organizing staff shifts effectively.
- Implemented promotional displays, enhancing product visibility and driving sales during key events.
- Analyzed sales data to identify trends, informing stock replenishment and product placement strategies.
- Addressed customer concerns swiftly to enhance shopping satisfaction.
Service Manager
Cheaps Mobile Homes
- Managed daily operations ensuring compliance with safety and quality standards.
- Trained staff on best practices for customer service and operational efficiency.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Developed and implemented process improvements enhancing workflow efficiency.
- Coordinated scheduling of maintenance and repairs for mobile homes.
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Collaborated with vendors to negotiate service contracts and pricing agreements.
Store Manager
Shoe Sensation
- Oversaw daily store operations, ensuring efficient workflow and adherence to company policies.
- Managed inventory levels and ordering processes to maintain stock availability and reduce shrinkage.
- Trained and mentored staff on customer service best practices and sales techniques for improved performance.
- Developed promotional displays and merchandising strategies to enhance product visibility and drive sales.
- Analyzed sales data to identify trends, implement improvements, and achieve revenue targets effectively.
- Fostered a positive team environment by encouraging collaboration and open communication among staff members.
- Implemented loss prevention strategies that reduced theft incidents while maintaining a welcoming shopping atmosphere.
- Conducted regular performance evaluations to provide constructive feedback and support employee development initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Genral Manager
Dunham's Sports
03.2012 - Current
- Managed daily operations to boost store efficiency and elevate customer satisfaction.
- Implemented training strategies to elevate employee skills and understanding.
- Implemented inventory management systems, optimizing stock levels.
- Formulated sales strategies that boosted revenue by leveraging targeted marketing efforts.
Education
Bachelor of Science - Music Education
University of Kentucky
Lexington, KY12.1986
Skills
- Customer service
- Inventory management
- Sales strategy
- Staff training
- Operational efficiency
- Performance evaluation
- Merchandising strategies
- Data analysis
- Loss prevention
- Team collaboration
- Compliance standards
- Promotional displays
- Conflict resolution
- Scheduling coordination
- Vendor negotiation
- Problem-solving
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
Timeline
Genral Manager
Dunham's Sports
03.2012 - Current
Assistant Store Manager
Lowe's
Service Manager
Cheaps Mobile Homes
Store Manager
Shoe Sensation
Bachelor of Science - Music Education
University of Kentucky