Michael Mattingly
Louisville,KY
Summary
Experienced and results-driven Crew Scheduling Technician with 13 years of experience at UPS, including 6 years in crew scheduling and leadership. Proven expertise in training staff, ensuring compliance with regulations, and implementing automation for enhanced efficiency. Strong team player excelling at managing multiple tasks and meeting deadlines in high-pressure situations. Recognized for a strong work ethic, excellent interpersonal skills, and quick adaptation to new systems. Committed to continuous learning and driving operational success for the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crew Scheduling Training Technician
United Parcel Service (UPS)
07.2022 - Current
- Train new technicians on crew scheduling programs, contractual knowledge, and CFRs
- Create and conduct recurrent training sessions to ensure department proficiency
- Maintain a comprehensive wiki containing critical contractual and CFR knowledge for the department
- Automate department procedures to enhance efficiency and streamline operations
Crew Scheduling Technician
United Parcel Service (UPS)
09.2018 - 07.2022
- Ensured all contractual and CFR regulations were strictly followed when scheduling crew members
- Collaborated with peers and supervisors to ensure timely and successful departmental operations
- Trained Crew Resources on JCT software, facilitating its integration and adoption within the team
- Played a key role in the development of a new schedule for the department to address future needs
Front-Line Supervisor
United Parcel Service (UPS)
06.2012 - 09.2018
- Marshalling Coordinator, Wing C Ramp
- Trained and audited all marshallers for Wing C, ensuring safe and effective aircraft parking
- Coordinated marshalling efforts for aircraft parking on the ramp
- Coverage Supervisor, Wing C Ramp
- Managed the unloading and loading of aircraft, ensuring compliance with TSA and FAA regulations
- Supervised union employees to maintain an efficient and safe operation
- Enforced discipline for unsafe acts and attendance violations
- Mentored and coached junior supervisors, enhancing their supervisory confidence and skills
Education
Associate of Arts - Communication
Jefferson Community And Technical College
Louisville, KY05.2016
Associate of Science - Statistics
Jefferson Community And Technical College
Louisville, KY05.2016
Skills
- Technical Proficiency: Microsoft Office (Excel, Word, PowerPoint), FDS, JCT, Netline, AIRCOM, ASA, Power Automate
- Operational Knowledge: Crew Scheduling, Contractual Compliance, CFR Regulations
- Leadership & Training: Staff Training, Mentoring, Coaching, Process Improvement
- Communication: Strong interpersonal skills, effective in time-sensitive environments
- Self-Management: Excellent time management, proactive problem-solving skills
- Deadline Management: Proven ability to manage multiple tasks and meet tight deadlines while maintaining accuracy
Certification
Google Data Analytics, In Progress
Timeline
Crew Scheduling Training Technician
United Parcel Service (UPS)
07.2022 - Current
Crew Scheduling Technician
United Parcel Service (UPS)
09.2018 - 07.2022
Front-Line Supervisor
United Parcel Service (UPS)
06.2012 - 09.2018
Associate of Arts - Communication
Jefferson Community And Technical College
Associate of Science - Statistics
Jefferson Community And Technical College
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