Michael McGinn
Richmond
Summary
PROFILE
Dynamic and results-driven Operations Manager with over 20 years of experience in e-commerce, retail management, and team leadership. Proven track record in transforming business operations, optimizing efficiency, and driving sales. Skilled in project management, team training, vendor negotiations, and customer relations. Strong communicator with expertise in managing large-scale events and handling logistics for multimillion-dollar sales. Adept at implementing business strategies that improve productivity and profitability.
Overview
26
26
years of professional experience
Work History
Director of Operations
Upper Right Marketing
09.2021 - Current
- Transformed a negative work environment into one that is positive, structured, and highly productive.
- Coordinated offsite events for multimillion-dollar, high-end sales, ensuring flawless execution.
- Acted as an Account Representative, driving sales and strengthening client relationships.
- Streamlined operational systems, improving efficiency and employee satisfaction.
Owner/Operator
Big Blue Wholesale LLC
06.2010 - 08.2021
- Launched an e-commerce and retail business specializing in liquidation inventory.
- Managed all aspects of business operations, including hiring, training, and performance management.
- Oversaw shipping and logistics in a 20,000-square-foot warehouse, ensuring timely fulfillment.
- Controlled financial management, including budgeting and P&L reporting.
Business Partner
Instant Auctions LLC
01.2003 - 03.2010
- Developed and branded a new e-commerce business.
- Managed 30+ employees, overseeing training, operations, and performance.
- Negotiated contracts with vendors and suppliers, ensuring operational efficiency and quality.
- Directed customer service and quality control efforts, ensuring satisfaction and retention.
Owner/Operator
Factor Communications LLC
01.1999 - 01.2003
- Opened and managed a retail store for Nextel Communications, overseeing all operational aspects.
- Led sales representatives, managed outside sales, cold calls, and door-to-door efforts.
- Organized and attended trade shows and events to promote products and network with businesses.
Education
No Degree -
Columbus State Community College
Columbus, OH01-1998
High School Diploma -
Hilliard High School
Hilliard, OH01-1996
Skills
- Microsoft Excel: Advanced skills in spreadsheets, data analysis, and reporting
- CRM: Experienced with Salesforce
- POS Systems: Proficient with multiple point-of-sale systems
- Leadership, team-building, and employee development expertise
- Strong sales, negotiation, and account management abilities
- Event coordination and logistics for high-end sales
- Financial management, budgeting, and P&L analysis
- Skilled in customer service and process improvement
- Excellent communication and interpersonal skills
SKILLS & QUALIFICATIONS
Timeline
Director of Operations
Upper Right Marketing
09.2021 - Current
Owner/Operator
Big Blue Wholesale LLC
06.2010 - 08.2021
Business Partner
Instant Auctions LLC
01.2003 - 03.2010
Owner/Operator
Factor Communications LLC
01.1999 - 01.2003
No Degree -
Columbus State Community College
High School Diploma -
Hilliard High School
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