Open To Work
Michael McQueen
Berea
Summary
Results-driven professional with military leadership and 21 years in manufacturing. Expertise in patient access coordination, enhancing operational efficiency through meticulous insurance verification, compassionate patient engagement, and effective team training.
Overview
40
40
years of professional experience
Work History
Patient Access Coordinator
Bapitist Health Hospital
Richmond
01.2022 - Current
- Registered patients for emergency services to facilitate timely access to care
- Collected and verified patients' demographic and insurance information to ensure accurate billing and compliance
- Ensured completion and collection of required consents and forms to streamline patient admission process
- Interacting with patients in a warm, caring, and compassionate manner
Patient Access Specialist
Marcum Wallace Hospital
Irvine
01.2021 - 01.2022
- Registration of patients for emergency and outpatient encounters
- Verifying patients' demographic and insurance information
- Collection of payments and creating estimates for medical services
- Maintaining flow of patients through facility
Mac+ Support Advisor
Transcom Agent-Apple Support
10.2019 - 01.2020
- Assisted clients in resolving issues on various Apple products, ensuring timely and effective support
- Educated customers on features of their devices to enhance user experience and satisfaction
- Maintain compliance with established Apple procedures
- Sought continual improvement strategies to enhance overall customer experience
Site Lead
3M - Semicon
Lexington
01.2016 - 06.2019
- Coordinated workflow across 9 departments to optimize resource allocation
- Ensured adherence to posted procedures to maintain operational standards
- Facilitated training for new associates in various positions to enhance team readiness
- Ensured product traceability during complex production processes
- Team building and continuous improvement of processes
Production Associate
Enersys
Richmond
01.2000 - 01.2014
- Achieved product quality specifications to maintain customer satisfaction.
- Met production schedules to support timely order fulfillment
- Trained new production employees across departments for seamless integration
- Ensured safe work environment through adherence to safety protocols
Supervisor/Team Leader/Assembly Team Member
Johnson Controls
Georgetown
01.1993 - 01.2000
- Promoted safe work practices to enhance workplace safety
- Provided training to ensure adherence to quality standards
- Utilized resources efficiently to optimize operations
- Met customer order demands through effective resource allocation
Sergeant
United States Army
Ft. Meade
01.1986 - 01.1992
- Training NCO for unit of 50 soldiers
- Administration NCO for unit of 50 soldiers
- Supported military operations during Gulf War I, ensuring mission readiness
- Executed military roles to enhance national security measures
- Biomedical Equipment Maintenance Technician
Education
Attended -
Eastern Kentucky University
Richmond, KY01-1985
Diploma -
Estill County High School
Irvine, KY01-1983
Skills
- Patient intake processing
- Insurance verification
- Patient data management
- Health insurance knowledge
- Healthcare compliance
- HIPAA compliance
- Healthcare systems navigation
- Improvement strategies
- MS Office applications
- Phone and email etiquette
- Communication skills
- Conflict resolution
- Relationship management
- Team leadership
- Attention to detail
- Healthcare systems navigation
References
References are available upon request.
Accomplishments
Honeybee Award Nominee for recoginition in excellence in patient service
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$21/hr - $2100/hrTimeline
Patient Access Coordinator
Bapitist Health Hospital
01.2022 - Current
Patient Access Specialist
Marcum Wallace Hospital
01.2021 - 01.2022
Mac+ Support Advisor
Transcom Agent-Apple Support
10.2019 - 01.2020
Site Lead
3M - Semicon
01.2016 - 06.2019
Production Associate
Enersys
01.2000 - 01.2014
Supervisor/Team Leader/Assembly Team Member
Johnson Controls
01.1993 - 01.2000
Sergeant
United States Army
01.1986 - 01.1992
Attended -
Eastern Kentucky University
Diploma -
Estill County High School