Michael Penna
Paris
Summary
Dynamic Sales Manager at Rent-A-Center with a proven track record of increasing revenue through strategic sales initiatives and exceptional relationship building. Adaptable and goal-driven, I consistently exceed targets while fostering a motivated team environment. Skilled in credit risk management and customer relations, I prioritize safety and organization in all endeavors and strive to achieve overall growth.
Overview
6
6
years of professional experience
Work History
Sales Manager
Rent-A-Center
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Attended sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Credit Manager
Rent-A-Center
02.2023 - 12.2023
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective policies and procedures.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Referred delinquent accounts to collections department or outside resources.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Collaborated with management to evaluate credit strategies and develop improvements.
Hvac General Mechanic
ISeaSolutions
06.2020 - 02.2021
- Contributed to the growth of the business by providing exceptional service that led to repeat customers and new referrals.
- Increased shop efficiency by maintaining a clean, organized workspace and proper use of tools and equipment.
- Enhanced customer satisfaction through timely completion of maintenance and repair tasks for various A/C Systems commercial and residential.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Repaired and replaced motors, bearings and belts.
- Traveled to job sites for both scheduled and emergency appointments.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Enhanced HVAC system efficiency by expertly installing ductwork according to specifications and blueprints.
Dishwasher
Sonnys BBQ
03.2019 - 08.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Seasonal Worker
USPS
10.2018 - 02.2019
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Delivered packages to customer doorsteps and business offices.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
GED -
Bourbon County Adult Education
525 High St # 123, Paris, KY 4036105-2015
Skills
- Team Oriented
- Goal and performance driven
- Adaptable
- Positive Minded
- Tenacious
- Motivating
- Prioritizes safety
- Organized
- Rapport and relationship building
Timeline
Credit Manager
Rent-A-Center
02.2023 - 12.2023
Sales Manager
Rent-A-Center
01.2023 - Current
Hvac General Mechanic
ISeaSolutions
06.2020 - 02.2021
Dishwasher
Sonnys BBQ
03.2019 - 08.2019
Seasonal Worker
USPS
10.2018 - 02.2019
GED -
Bourbon County Adult Education
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