Michael Smith
Midway
Summary
Dynamic shop owner with a proven track record at Retro's: The Vault, excelling in financial management and customer service. Successfully enhanced operational efficiency, driving revenue growth through strategic supplier negotiations and innovative sales strategies. Adept at fostering relationships and leading teams to achieve business objectives while maintaining a customer-centric focus.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
3
3
years of professional experience
Work History
Shop Owner
Retro's: The Vault
03.2023 - Current
- Coached, counseled and disciplined employees.
- Prepared annual budgets and monitored financial objectives.
- Completed store operational requirements by assigning tasks based upon strength and level of experience.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired and replaced worn and damaged components.
- Retained accurate records of purchases and sales.
Delivery Driver
Dominoes Pizza
11.2022 - 08.2023
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered food to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Fostered positive working relationships with regular customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
- Answered common customer questions and accepted payments at delivery locations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed records of deliveries and money received from customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Brand Ambassador
Ralph Lauren
10.2021 - 04.2022
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Educated customers on product features and answered questions regarding product use.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Engaged customers to communicate key product features.
- Increased sales by effectively communicating product benefits.
- Worked with team to achieve sales goals for products.
- Provided exceptional customer service to drive satisfaction.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Established and maintained positive relationships with customers.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Communicated product value, quality, and style to educate and entice potential customers.
Education
High School Diploma -
Western Hills High School
Frankfort, KY06-2010
Skills
- Supplier negotiation
- Seasonal promotions
- Store maintenance
- Social media marketing
- Sales strategy development
- Marketing experience
- Performance analysis
- Financial management expertise
- Sales proficiency
- Business operations
- Store layout design
- Customer service expertise
Timeline
Shop Owner
Retro's: The Vault
03.2023 - Current
Delivery Driver
Dominoes Pizza
11.2022 - 08.2023
Brand Ambassador
Ralph Lauren
10.2021 - 04.2022
High School Diploma -
Western Hills High School
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