Summary
Overview
Work History
Education
Skills
Timeline
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Michael Terrazas

Lexington

Summary

Motivated and compassionate professional with Bachelor's degree in Child and Family studies with diverse work experience in case management, education, and team leadership. Consistently proven ability to manage caseloads, support children and their families, and ability to work with a team. Skilled at working a high pace environment while maintaining high standards

Overview

6
6
years of professional experience

Work History

Restaurant Zone Manager

Raising Canes Chicken Fingers
06.2025 - Current
  • Supervise and manage restaurant operations to ensure a successful shift.
  • Coach and support crewmembers to maintain company standards.
  • Communicate with customers to resolve concerns and apply those concerns in order to improve satisfaction.
  • Enforce safety and Cleanliness protocols.

Certified Trainer/ Crewmember

Raising Canes Chicken Fingers
05.2019 - 06.2025
  • Training new hires and corporate trainees in the protocols of the company.
  • Contribute to a team that was focused on maintaining high standards.
  • Worked to maintain high work ethic and commitment to quality in high pressure situations.

Case Manager

Benchmark Family Services
06.2024 - 12.2024
  • Managed a caseload of foster youth (aged 0-21), along with supporting families to ensure proper care.
  • Conduct biweekly home visits to assess youth development and coordinate with the support team.
  • Completed documentation to maintain compliance with state and agency regulations.

Substitute Teacher

Burrier Child Development Center
01.2023 - 05.2023
  • Maintained education in absence of usual lead teachers for children aged 3-6.
  • Developed play areas that encouraged learning, critical thinking, creativity, and cooperative play.
  • Communicated with families using progress reports and gave additional strategies to ensure continued success of the student while they are at home.
  • Research and application of articles and students to enhance early childhood development.

Education

Bachelor of Science - Child and Family Studies, Psychology

Eastern Kentucky University
Richmond, KY
12.2023

Skills

  • Trauma-Informed Care
  • Time management & Organization
  • Critical thinking & Problem Solving
  • Development and Implementation of Education Programs
  • Communication with Children & Families
  • Team Leadership & Staff Training

Timeline

Restaurant Zone Manager

Raising Canes Chicken Fingers
06.2025 - Current

Case Manager

Benchmark Family Services
06.2024 - 12.2024

Substitute Teacher

Burrier Child Development Center
01.2023 - 05.2023

Certified Trainer/ Crewmember

Raising Canes Chicken Fingers
05.2019 - 06.2025

Bachelor of Science - Child and Family Studies, Psychology

Eastern Kentucky University

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Michael Terrazas