Michaela Amburgey

Broadlinc

Owenton

05.2017 - Current

Automated office operations for managing client correspondence, payment schedules and data communications.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Supervised staff members, organized schedules and delegated tasks.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maintained confidential records relating to personnel matters.
Assisted in recruiting, onboarding and training new employees.
Monitored payments due from clients and promptly contacted clients with past due payments.
Responded to customer inquiries via phone or email in a professional manner.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Performed follow-up calls to verify customer satisfaction after resolution of an issue.
Updated customer accounts, addresses and contact information within call management databases.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.