Michaela Griffin
Radcliff
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Shift Leader
Chick-fil-A
Manhattan
02.2022 - 10.2025
- Supervised team members during peak hours to ensure efficient operations.
- Trained new staff on company policies and customer service standards.
- Handled customer complaints and resolved issues promptly and professionally.
- Ensured compliance with food safety and cleanliness standards in the kitchen.
- Conducted daily team meetings to communicate goals and expectations clearly.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Front Desk Supervisor
Winn-Dixie
Lakeland
06.2018 - 08.2021
- Supervised front desk operations during peak hours for efficient service.
- Trained new staff on customer service protocols and store policies.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Monitored cash handling processes for accuracy and compliance with policies.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
Education
Associate of Arts -
Polk State College
Winter Haven, FL 12.2018 - 12.2019
Skills
- Customer complaint resolution
- Cash handling accuracy
- Customer relationship management
- Time management
References
References available upon request.
Timeline
Shift Leader
Chick-fil-A
02.2022 - 10.2025
Associate of Arts -
Polk State College
12.2018 - 12.2019
Front Desk Supervisor
Winn-Dixie
06.2018 - 08.2021