Micheal House
Hyden
Summary
Experienced and comfortable working in and through difficult situations or problems. Very fluent in empathy and have a proud willingness to help and improve the environment and lives around me.
A proven track record at Walmart DC, excelling in adaptable problem solving and time management. Recognized for consistently meeting targets and enhancing productivity. A motivated team player skilled in quality assurance and conflict resolution, committed to delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Dry Grocery Orderfiller
Walmart DC
08.2020 - 11.2024
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Collaborated with the shipping department to ensure prompt delivery of customer orders while minimizing delays.
Assistant Manager
Cash Express, LLC
12.2017 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
CSR
General Dynamics IT
04.2011 - 12.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Education
High School Diploma -
Leslie Co High School
HydenSkills
- Adaptable problem solving
- Conflict resolution
- Data entry
- Quality assurance
- Stress tolerance
- Decision-making
- Goal setting and prioritization
- Safety procedures
- Motivated team player
- Teamwork and collaboration
- Quick learner
- Problem resolution
- De-escalation techniques
- Paperwork processing
- Reading comprehension
- Key holder experience
- Information security
Timeline
Dry Grocery Orderfiller
Walmart DC
08.2020 - 11.2024
Assistant Manager
Cash Express, LLC
12.2017 - 08.2020
CSR
General Dynamics IT
04.2011 - 12.2017
High School Diploma -
Leslie Co High School
Similar Profiles
Tiyea PriceTiyea Price
Lead Machine Operator at Walmart DCLead Machine Operator at Walmart DC
Marlene AlmedaMarlene Almeda
Custodian at Walmart DCCustodian at Walmart DC
Erik SalazarErik Salazar
RSR Driver, Order Filler, Receiving Associate at Walmart DCRSR Driver, Order Filler, Receiving Associate at Walmart DC