Michelle Boyd
BOWLING GREEN
Summary
Detail-oriented Registered Medical Assistant with expertise in patient assessment, electronic health records management, and HIPAA compliance. Committed to enhancing patient care and ensuring efficient administrative processes in a collaborative healthcare environment.
Overview
15
15
years of professional experience
Work History
Registered Medical Assistant
Graves Gilbert Clinic
Bowling Green
10.2017 - Current
- Assisted physicians during patient examinations and procedures.
- Managed patient intake, including medical history and vital signs documentation.
- Coordinated scheduling for patient appointments and follow-up visits.
- Educated patients on medication usage and treatment plans.
- Maintained accurate electronic health records using practice management software.
- Ensured compliance with safety protocols and infection control procedures.
- Provided support in administering injections and other clinical tasks.
- Communicated effectively with patients, families, and healthcare team members.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Collected specimens for laboratory testing according to accepted standards.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed patient assessments, including vital signs and medical history documentation.
- Prepared laboratory specimens for analysis and organized lab results.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Contacted medical facilities to schedule patients for admission.
Certified Nursing Assistant
Medical Center Health
Bowling Green
07.2015 - 10.2017
- Documented patient information accurately in electronic health records.
- Supported nursing staff with patient transportation and mobility assistance.
- Communicated effectively with patients, families, and healthcare team members.
- Participated in staff training sessions to enhance care delivery skills.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained accurate filing systems for easy retrieval of documents.
- Assisted in managing office supplies and inventory levels efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
Registered Pharmacy Technician
Walmart Pharmacy
Bowling Green
04.2011 - 07.2015
- Assisted pharmacists in preparing and dispensing medications.
- Maintained accurate medication inventory and organized storage areas.
- Learned safety protocols for handling hazardous materials.
- Supported patient interactions by answering questions about prescriptions.
- Operated pharmacy software to manage prescription orders efficiently.
- Collaborated with team members to ensure smooth pharmacy operations.
- Processed payments and handled transactions at the pharmacy counter.
- Followed guidelines for labeling and packaging medications correctly.
- Maintained accurate records of medications, including dosages, patient information and other related data.
- Processed third-party claims electronically or manually as required by payer guidelines.
- Checked expiration dates on all medications regularly to ensure freshness of product.
- Verified insurance coverage for prescriptions.
- Received incoming shipments of medications from wholesalers or manufacturers in accordance with company policies.
- Maintained inventory levels by reordering drugs as needed.
- Developed strong working relationships with physicians' offices regarding prescription refills.
- Organized medication stock shelves alphabetically and numerically on a regular basis.
Education
RMA - Registered Medical Assisting
Daymar College
Bowling Green, KY10-2017
CNA - Certified Nursing Assistant
SKYCTC
Bowling Green, KY07-2015
High School Diploma -
Edmonson County High School
Brownsville, KY05-2010
Skills
- Patient assessment
- Electronic health records management
- Insurance authorizations
- Calm and level-headed under duress
- Medication administration
- Practice management software
- Compliance protocols
- Medical terminology
- Patient communication
- Appointment scheduling
- Team collaboration
- Inventory management
- Problem solving
- Time management
- Attention to detail
- Customer service
- Adaptability
- Vital sign monitoring
- Insurance verification
- Patient care coordination
- HIPAA compliance
- First aid and CPR
- Phlebotomy techniques
- Emergency response preparedness
References
References available upon request.
Timeline
Registered Medical Assistant
Graves Gilbert Clinic
10.2017 - Current
Certified Nursing Assistant
Medical Center Health
07.2015 - 10.2017
Registered Pharmacy Technician
Walmart Pharmacy
04.2011 - 07.2015
RMA - Registered Medical Assisting
Daymar College
CNA - Certified Nursing Assistant
SKYCTC
High School Diploma -
Edmonson County High School