Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Brantley

Henderson

Summary

Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.

Overview

8
8
years of professional experience

Work History

Secretary/ Logistics Manager

DarCole Products, Inc.
Sebree
11.2023 - Current
  • Implement and oversee compliance with safety and handling procedures for all shipments.
  • Respond quickly to customer inquiries about order status or changes in schedules.
  • Perform data entry into computer systems; ensure accuracy of all entered information.
  • Review invoices for accuracy before submitting them for payment processing.

Waitress/Assistant Event Coordinator & Bartender

Farmer and Frenchman
Robards
09.2017 - Current
  • Accompanied large parties/weddings/ wine dinners. Making sure dishes and glassware are precise and presentable before party arrives.
  • Set up a full bar with proper amount of alcohol, glassware, and garnishes.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Helped with serving food; plated dishes and buffet style.
  • Monitored bar inventory and promptly restocked low items before depletion.

Front of House Manager/ Waitress/ Bartender/BOH Team Member

Hometown Roots
Henderson
12.2018 - 01.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Performed daily opening and closing duties such as setting up registers, counting money, assigning sections/sidework.
  • Coordinated with back of house management to ensure seamless service delivery.
  • Promoted a positive work environment by encouraging collaboration among team members.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Answer questions about menu items, ingredients, and pricing.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained quality conversations with customers as well as keeping an eye out for small details to ensure customers are completely satisfied with their visit.
  • Assisted staff by serving food and beverages or bussing tables.
  • Managed food prep tasks, efficiently organizing work to handle peak dining periods without delays.
  • Kept kitchen organized and clean.
  • Ensured food was labeled with dates and properly stored.

Education

High School Diploma -

Henderson County High School
Henderson, KY
05-2012

Some College (No Degree) -

Bluegrass Community And Technical College
Lexington, KY

Skills

  • Service-oriented mindset
  • Team collaboration
  • Customer service
  • Front of House and Back of House experience
  • Bartending experience
  • Time management
  • Friendly and outgoing
  • Communication skills
  • Handling difficult customers
  • Health and safety compliance

Timeline

Secretary/ Logistics Manager

DarCole Products, Inc.
11.2023 - Current

Front of House Manager/ Waitress/ Bartender/BOH Team Member

Hometown Roots
12.2018 - 01.2023

Waitress/Assistant Event Coordinator & Bartender

Farmer and Frenchman
09.2017 - Current

High School Diploma -

Henderson County High School

Some College (No Degree) -

Bluegrass Community And Technical College

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Michelle Brantley