Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE GREGORY (WRIGHT)

Stearns

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Dollar General. Proven track record in training staff and enhancing store operations, leading to increased customer satisfaction. Skilled in loss prevention and maintaining workplace safety, ensuring a secure environment for both customers and employees.

Overview

8
8
years of professional experience

Work History

Key Holder

Dollar General
11.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Cook

The Whistle Stop
11.2022 - 02.2025
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.

Key Holder

Dollar General
01.2023 - 06.2023
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Sub Contractor

Autumnwoods
11.2017 - 03.2019
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Worked closely with general contractor on completion of punchlist tasks.
  • Utilized well-developed carpentry skills to fix [Item] and [Item] in homes.
  • Coordinated final walk-throughs of job site before signing off on completion.

Education

Associate of Applied Science -

University of Phoenix
Tempe, AZ
06-2027

GED -

Somerset Community College
Somerset, KY
01-2010

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Customer service management
  • Bank deposits
  • Staff training and development
  • Alarm systems
  • Daily reporting
  • Inventory monitoring
  • Safety enforcement
  • Loss prevention

Timeline

Key Holder

Dollar General
11.2024 - Current

Key Holder

Dollar General
01.2023 - 06.2023

Cook

The Whistle Stop
11.2022 - 02.2025

Sub Contractor

Autumnwoods
11.2017 - 03.2019

Associate of Applied Science -

University of Phoenix

GED -

Somerset Community College

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MICHELLE GREGORY (WRIGHT)