Michelle Hopkins
Independence
Summary
Customer-focused professional with extensive experience in banking, legal administration, and healthcare. Expertise in managing large portfolios, negotiating resolutions, and ensuring regulatory compliance while fostering strong client relationships. Committed to enhancing customer service and operational efficiency in a dynamic environment.
Overview
18
18
years of professional experience
Work History
Litigation Portfolio Analyst
Fifth Third Bank
01.2022 - Current
- Managed large portfolio, ensuring timely completion of tasks and adherence to deadlines.
- Negotiated resolutions and recommended solutions within authority limits to facilitate case outcomes.
- Created comprehensive reports tracking progress and identifying actionable process improvements.
- Ensured adherence to regulatory compliance standards and accurate documentation.
- Serve as the primary point of contact between customers, attorneys, and internal departments.
- Build strong customer relationships through professional communication.
Office Manager/Paralegal
Kenton County Commonwealth Attorney's Office
01.2013 - 01.2022
- Managed over 200 active cases, ensuring timely updates and effective communication with clients.
- Coordinated schedules and maintained confidential records to support seamless office operations.
- Managed multi-line phones and office operations.
- Established connections with various agencies to enhance collaboration and resource sharing.
- Delivered exceptional customer service.
Registered Medical Assistant
OB/GYN Specialists
01.2009 - 01.2013
- Coordinated scheduling of appointments and procedures to optimize clinic workflow.
- Maintained electronic medical records.
- Delivered compassionate patient service to enhance patient experience.
- Managed incoming calls and provided administrative support to ensure smooth operations.
Education
Associate Degree -
Gateway Community & Technical College
Skills
- Legal Analysis
- Regulatory compliance
- Task management
- Client Relations
- Stakeholder engagement
- Cross-Department Collaboration
- Analytical thinking
- Effective communication
- Flexible response
Timeline
Litigation Portfolio Analyst
Fifth Third Bank
01.2022 - Current
Office Manager/Paralegal
Kenton County Commonwealth Attorney's Office
01.2013 - 01.2022
Registered Medical Assistant
OB/GYN Specialists
01.2009 - 01.2013
Associate Degree -
Gateway Community & Technical College