MICHELLE JACKSON

Done refunds for D+ and Hulu streaming services

• Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
• Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
• Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
• Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
• Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
• Improved customer satisfaction by resolving complex issues promptly and professionally.
• Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
• Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
• Monitored trends in customer feedback to inform continuous improvement efforts within the department or product offerings.
• Simplified escalation process, allowing for quicker resolution of complex cases.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Resolved customer complaints with empathy and patience, restoring client confidence in company.

• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Wrote call center scripts
• Handled billing issues and order inquiries
• Managed customer accounts
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
• Greeted customers
• Managed customer accounts
• Resolved customer issues
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Payroll
• Answering phone
• Checking guest in and out
• Taking payments
• Doing direct bills
• Inventory ordering supplies
• Faxing and emailing customers and businesses.

• Taking payments on mobile homes
• Selling mobile homes, apartments and homes
• Bank deposits
• Close out month
• Answer phone
• Fax copies
• Scanner
• Payroll
• Billing
• Renting and leasing mobile homes
• Preparing schedule for employees
• And time sheets

• Cleaned a preschool, offices and senior center
• Use floor scrubber
• Buffer

• Checking guests in and out
• Faxing time in
• Answering phone
• Copying pay roll
• Room checks
• Inventory
• Payroll
• Hiring staff
• Room inspection
• And preparing schedule for the employees

• Made rounds
• Monitoring cameras
• Log trucks

• Greeting visitors

• Answering phones
• Faxing
• Checked clients in and made appointments
• Rescheduled appointments
• And what ever Dr.Warren needed done or asked of the front desk.

• Payroll
• Faxing
• Scanning
• Room checks
• Checking guest in/out
• Greeting customers
• Answering phone
• Bank drops
• Keeping up the books and bank deposits
• Answering reviews and feedback to customers.