Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals.
Overview
3
3
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Optician level 1
Walmart Vision Center
Williamsburg
11.2022 - Current
Assisted customers with frame selection and lens options.
Managed inventory of eyewear products and supplies.
Educated customers on proper eyewear care and maintenance.
Collaborated with team members to ensure efficient service delivery.
Processed customer orders.
Investigated and resolved customer complaints.
Scheduled appointments.
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Maintained accurate records of all transactions in computer system.
Assisted customers with selecting frames and lenses that best suited their needs.
Greeted patients warmly.
Ordered stock from suppliers based on customer orders.
Processed payments for products purchased by customers.
Provided recommendations on products.
Education
Whitley County High School
Williamsburg, KY
Skills
Customer relationship management
Sales techniques
Quality control
Team collaboration
Problem solving
Effective communication
Attention to detail
Time management
Conflict resolution
Retail sales
Customer service
Computer skills
Relationship building
Supply and equipment ordering
Critical thinking
Professionalism
Problem-solving abilities
Patient education
Patient confidentiality
Certification
ABO certified optician
Affiliations
I enjoy helping.
I enjoy taking care of my great grandfather.
I enjoy time with my cat (Athena) and tortoise(Crash).