Michelle Karr
Williamsburg
Summary
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals.
Overview
3
3
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Optician level 1
Walmart Vision Center
Williamsburg
11.2022 - Current
- Assisted customers with frame selection and lens options.
- Managed inventory of eyewear products and supplies.
- Educated customers on proper eyewear care and maintenance.
- Collaborated with team members to ensure efficient service delivery.
- Processed customer orders.
- Investigated and resolved customer complaints.
- Scheduled appointments.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Greeted patients warmly.
- Ordered stock from suppliers based on customer orders.
- Processed payments for products purchased by customers.
- Provided recommendations on products.
Education
Whitley County High School
Williamsburg, KYSkills
- Customer relationship management
- Sales techniques
- Quality control
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Retail sales
- Customer service
- Computer skills
- Relationship building
- Supply and equipment ordering
- Critical thinking
- Professionalism
- Problem-solving abilities
- Patient education
- Patient confidentiality
Certification
- ABO certified optician
Affiliations
- I enjoy helping.
- I enjoy taking care of my great grandfather.
- I enjoy time with my cat (Athena) and tortoise(Crash).
- I enjoy gardening.
- I love reading and podcasts.
References
References available upon request.
Timeline
Optician level 1
Walmart Vision Center
11.2022 - Current
Whitley County High School