MICHELLE LEONARD
Winchester
Summary
Enthusiastic self-starter who excels in a fast-paced environment and working under pressure. Has diverse work history that demonstrates a variety of skills found in a capable employee. Picks up on tasks quickly and uses time management skills affectively to manage day-to-day tasks.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Para Educator
USD 383
04.2023 - Current
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
Patient Registrar
R1 RCM Inc.
10.2023 - 04.2024
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
Eligibility Specialist
Kansas Department for Children and Families
02.2023 - 01.2024
- Company Overview: The Eligibility Specialist determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiate and process casework through automated systems; identify needs and make appropriate referrals for health, social, and/or employment services; and perform related work as required
- The Eligibility Specialist determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiate and process casework through automated systems; identify needs and make appropriate referrals for health, social, and/or employment services; and perform related work as required
Client Account Representative
Pawnee Mental Health Services
06.2022 - 02.2023
- Company Overview: The Account Representative retrieves explanation of benefits and applies outcomes to client accounts within five days; efficiently notes and follows up on unpaid insurance claims; establishes payment plans with clients and refers problem or delinquent accounts to supervisor as needed; and research and answers client and payer inquiries while providing supporting documentation upon request - within privacy laws
- The Account Representative retrieves explanation of benefits and applies outcomes to client accounts within five days; efficiently notes and follows up on unpaid insurance claims; establishes payment plans with clients and refers problem or delinquent accounts to supervisor as needed; and research and answers client and payer inquiries while providing supporting documentation upon request - within privacy laws
Customer Service Representative
Purple Wave Auction
11.2021 - 06.2022
- Company Overview: The Customer Service Representative answers multi-line phones; has bidder education; creates customer accounts; sends appropriate tax forms to customers; works on tax-exempt spreadsheets; gets descriptions for issue resolutions and escalates them accordingly; accepts payments on invoices; receives and files bank references; and receives incoming titles and keys to selling assets
- The Customer Service Representative answers multi-line phones; has bidder education; creates customer accounts; sends appropriate tax forms to customers; works on tax-exempt spreadsheets; gets descriptions for issue resolutions and escalates them accordingly; accepts payments on invoices; receives and files bank references; and receives incoming titles and keys to selling assets
Direct Support Professional
Big Lakes Developmental Center
03.2021 - 11.2021
- Company Overview: The Direct Support Professional works with individuals with mental or developmental disabilities by creating behavior plans, teaching self-care skills, cooking meals, and doing laundry; assists clients with daily personal tasks; completes housekeeping tasks; helps plan client appointments and organizes client's schedule; organizes transportation arrangements to appointments; shops for groceries and assists client in preparing meals that meet specific dietary needs; and encourages client engagement in social networks and communities
- The Direct Support Professional works with individuals with mental or developmental disabilities by creating behavior plans, teaching self-care skills, cooking meals, and doing laundry; assists clients with daily personal tasks; completes housekeeping tasks; helps plan client appointments and organizes client's schedule; organizes transportation arrangements to appointments; shops for groceries and assists client in preparing meals that meet specific dietary needs; and encourages client engagement in social networks and communities
Credit Manager
Ren-A-Center
05.2021 - 03.2021
- Company Overview: The Credit Manager positions is a well-rounded position that services customers daily by taking payments in store or over the phone; maintains weekly sales standards per company requirements; works closely with customer account representative and store manager to maintain company credit standards and focus on keeping the credit as a company low; and is responsible for maintaining a call through twice daily, as well as a courtesy call daily for our customers that are due
- The Credit Manager positions is a well-rounded position that services customers daily by taking payments in store or over the phone; maintains weekly sales standards per company requirements; works closely with customer account representative and store manager to maintain company credit standards and focus on keeping the credit as a company low; and is responsible for maintaining a call through twice daily, as well as a courtesy call daily for our customers that are due
Customer Service Representative
Money to Go
08.2016 - 05.2017
- Company Overview: The Customer Service Representative assists customers with payday loans; was a site for Money Gram as well as Westar payments; uses Microsoft Excel daily for customer loans and contracts; manages the office on a daily basis including answering phones, marketing, and light cleaning of the lobby and office
- The Customer Service Representative assists customers with payday loans; was a site for Money Gram as well as Westar payments; uses Microsoft Excel daily for customer loans and contracts; manages the office on a daily basis including answering phones, marketing, and light cleaning of the lobby and office
Cashier
Discount Liquor
09.2014 - 12.2015
- Company Overview: The Cashier has several responsibilities including: stocking liquor, wines and beer; answering phones; taking special orders for customers of products not carried in the store; closing duties such as vacuuming, cleaning glass, wiping down counters, taking out trash, and sweeping the parking lot
- The Cashier has several responsibilities including: stocking liquor, wines and beer; answering phones; taking special orders for customers of products not carried in the store; closing duties such as vacuuming, cleaning glass, wiping down counters, taking out trash, and sweeping the parking lot
Self-Employed Daycare Provider
Love-a-Lot Daycare
09.2011 - 09.2014
- Company Overview: The Self-Employed Daycare Provider is responsible for caring for children of all ages through instructing children in health and personal habits such as eating, resting, and toileting; reads to children; teaches skills through painting, drawing, handcrafts, and songs; assists children with schoolwork; and sterilizes bottles and prepares formulas
- The daycare provider is also responsible for recording keeping, invoicing and billing, and tracking income and expenses for the daycare
- The Self-Employed Daycare Provider is responsible for caring for children of all ages through instructing children in health and personal habits such as eating, resting, and toileting; reads to children; teaches skills through painting, drawing, handcrafts, and songs; assists children with schoolwork; and sterilizes bottles and prepares formulas
- The daycare provider is also responsible for recording keeping, invoicing and billing, and tracking income and expenses for the daycare
Paraprofessional
Geary County Schools
03.2009 - 09.2011
- Company Overview: The Paraprofessional is responsible for following individualized education plans of students with special needs; shadowing students in elective classes to help maintain their needs and guidelines; monitoring students arriving and departing from school; conducts activities specified to the special needs of the students and their individual schedules; assists students with lunch time and transition periods throughout the day; and monitors and assists in curriculum taught throughout the day
- The Paraprofessional is responsible for following individualized education plans of students with special needs; shadowing students in elective classes to help maintain their needs and guidelines; monitoring students arriving and departing from school; conducts activities specified to the special needs of the students and their individual schedules; assists students with lunch time and transition periods throughout the day; and monitors and assists in curriculum taught throughout the day
Education
High School Diploma -
Russell High School
05.1996
Skills
- Customer Service
- Economic & Employment Services
- Front Desk
- Account Reconciliation
- Microsoft Office
- Children’s development
- Data Entry
- Clerical Experience
- Direct Support
- Windows Proficient
- Management
- Communication
- Account Management
- Typing
- Credit Analysis
- Phone Triage
- Contracts
Certification
- CPR/First Aid, 03/01/21, 03/01/23
- First Aid and CPR/AED, 05/01/21, 05/01/22
- MADNT, 05/01/21, 05/01/22
Timeline
Patient Registrar
R1 RCM Inc.
10.2023 - 04.2024
Para Educator
USD 383
04.2023 - Current
Eligibility Specialist
Kansas Department for Children and Families
02.2023 - 01.2024
Client Account Representative
Pawnee Mental Health Services
06.2022 - 02.2023
Customer Service Representative
Purple Wave Auction
11.2021 - 06.2022
Credit Manager
Ren-A-Center
05.2021 - 03.2021
Direct Support Professional
Big Lakes Developmental Center
03.2021 - 11.2021
Customer Service Representative
Money to Go
08.2016 - 05.2017
Cashier
Discount Liquor
09.2014 - 12.2015
Self-Employed Daycare Provider
Love-a-Lot Daycare
09.2011 - 09.2014
Paraprofessional
Geary County Schools
03.2009 - 09.2011
High School Diploma -
Russell High School
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