Michelle Mason
Louisville
Summary
Dynamic medical professional with extensive experience in patient care, recognized for optimizing operational efficiency through effective personnel management and strategic planning. Proficient in medical terminology, ensuring seamless support for providers while maintaining high standards of compliance and quality control in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant / Triage Team Member/ Medical Scribe
Louisville Dermatology
Louisville
09.2023 - Current
- Directed patients from the waiting area while collecting essential visit reasons.
- Ensured accuracy of patient information.
- Responsible for scribing for the provider during visits
- Assisted providers with non-surgical procedures, semi-sterile surgeries and administered patient injections
- Performing daily triage task such as, medication refills, completing prior authorization task, providing patient lab and biopsy results and answering any patient questions/concerns
Human Resources
Associates in Dermatology
Louisville
01.2023 - 09.2023
- Implemented and maintained daily operations successfully.
- Collaborated on staffing needs, development, compensation plans, and benefits schemes.
- Controls the flow of pre-hire compliance
- Monitored and maintained recruiting websites for prospective employees.
- Uphold ethical hiring practices and ensure compliance with regulations.
- Facilitated meetings and provided counsel to staff.
- Mentor supervisors/managers on being more effective and proactive with staff
- Oversaw employee disciplinary meetings, terminations, and investigations.
- Oversaw and processed time off requests.
Triage Team Lead
Associates in Dermatology
Louisville
06.2022 - 02.2023
- Point of contact for triage training/retraining, biologic PA processing, task management, assist with inventory management/organization
- Problem solving and suggesting new protocols for a smoother flow for the providers, triage staff and patients
Medical Assistant / Triage Team Lead / Medical Scribe
Associates in Dermatology
Louisville
03.2020 - 02.2023
- Ensured accuracy of patient information.
- Responsible for scribing for the provider during visits
- Assisted providers with non-surgical procedures, semi-sterile surgeries and administered patient injections.
- Performing daily triage task such as, medication refills, completing prior authorization task, providing patient lab and biopsy results and answering any patient questions/concerns
Administrative Services Supervisor
Nephrology Associates of Kentuckiana
Louisville
10.2018 - 03.2020
- Managed and led the administrative functions within a multi-specialty practice.
- Supervised employees to guarantee adherence to NAK procedures while accomplishing tasks.
- Manage provider schedules annually and weekly to ensure timely patient visits.
- Ensured appropriate scheduling of vacations for providers year-round.
- Developed and maintained on-call schedule for hospitals, weekends, and night shifts.
- Internal chart auditing to insure providers and employees are updating patient accounts appropriately.
Customer Service Representative (Phone Room)
Nephrology Associates of Kentuckiana
Louisville
06.2018 - 10.2018
- Answered in bound calls on a multiline system and handled calls accordingly, to include hospital page and scheduling an appointment for a patient
- Worked waiting list to close gaps in schedule and expedite patient appointments
- Provided continuous support to providers for information regarding hospital consults and patient urgencies
- Responsible for validating and documenting patient insurance Using EDI system
Client Support Supervisor
Lloyd & McDaniel PLC
Louisville
10.2016 - 02.2018
- Responsible for overseeing the Client Support Department; approved time off request and managed time cards to submit to payroll
- Work with the department employees to oversee, ensure that individual client specifications and work standards are met in compliance with client instructions, policies and procedures
- Ensure client requests are handled within requested timeframes and according to client instructions, policies and procedures
- Facilitate effective communication between clients and the appropriate employees within the Firm
- Ensure employees monitor the progress of claims throughout receipt and file set-up, through litigation, settlement, or other case closure event
- Ensure employees adherence to the FDCPA, and other relevant state and federal laws and regulations, as well as Firm policies and procedures
- Filtered incoming resumes and conducted interviews, employee coaching, annual review and took place in the termination process
Client Support Liaison
Lloyd & McDaniel PLC
Louisville
04.2013 - 10.2016
- Manage client accounts from beginning to end
- Acted as the primary point of contact between collectors/attorneys and the client
- Responsible for internal reporting, processed daily reports to include error correction for team, managed reporting metrics and determined process adjustments
- Performed manual checks, produced and briefed various levels of reports to senior level management
Document Processing Team
Lloyd & McDaniel PLC
Louisville
04.2013 - 10.2013
- Provided Claims support to manage inbound and outbound documentation with client accounts
- Conducted confidential research to verify accuracy of account filings, worked to reduce exposure from documentation, operational failures and convey policy requirements to internal staff and clients
- Convey findings through written and verbal communications to upper management and the client, prepared detailed written reports and metrics to the senior management
Merge Team member
Lloyd & McDaniel PLC
Louisville
03.2012 - 04.2013
- Provided Claims support to merge judicial pleadings and formal letters with client accounts
- Conducted confidential research to verify accuracy of account filings, worked to reduce exposure from false claims, operational failures and convey policy requirements to internal staff and clients
- Convey findings through written and verbal communications to upper management, prepared detailed written reports and metrics to the senior management
Education
Certified Dermatology Tech (CDT) -
04.2024
CNA Training -
Louisville American Red Cross
Louisville, KY05.2010
General Education -
Elizabethtown community college
Elizabethtown, KY12.2007
High School Diploma -
Fort Knox High School
Fort Knox, KY06.2004
Skills
- Personnel Management
- Effective communication
- Strategic Planning
- Team Building
- Effective Problem Resolution
- Quality Control
- Medical Terminology
- Medical Scribe
- Patient care
- Excellent Patient Care
Certification
Certified Dermatology Tech (CDT), 04/01/22, 04/01/24
References
Available Upon Request
Specialized Training
- MS Office 2007 to include Word, Excel, Access, PowerPoint and Outlook
- Multiple phone lines, ten key.
Summary Of Experience
- Administrative supervisor, accounts management, data entry, account reconciliation and adjustments, process final reports, and posting account transfers.
- Quality Control and input, review and analyzing of numerical data in an automated database.
- Experienced in reviewing and analyzing numerical data in an automated database/accounting system; processed and verified the disbursements, commitments, obligations, and collections.
Timeline
Medical Assistant / Triage Team Member/ Medical Scribe
Louisville Dermatology
09.2023 - Current
Human Resources
Associates in Dermatology
01.2023 - 09.2023
Triage Team Lead
Associates in Dermatology
06.2022 - 02.2023
Medical Assistant / Triage Team Lead / Medical Scribe
Associates in Dermatology
03.2020 - 02.2023
Administrative Services Supervisor
Nephrology Associates of Kentuckiana
10.2018 - 03.2020
Customer Service Representative (Phone Room)
Nephrology Associates of Kentuckiana
06.2018 - 10.2018
Client Support Supervisor
Lloyd & McDaniel PLC
10.2016 - 02.2018
Client Support Liaison
Lloyd & McDaniel PLC
04.2013 - 10.2016
Document Processing Team
Lloyd & McDaniel PLC
04.2013 - 10.2013
Merge Team member
Lloyd & McDaniel PLC
03.2012 - 04.2013
Certified Dermatology Tech (CDT) -
CNA Training -
Louisville American Red Cross
General Education -
Elizabethtown community college
High School Diploma -
Fort Knox High School
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