Michelle Reed

Claims Agent

Filing claims for State Government Unemployment Insurance

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Use multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Delivered prompt service to prioritize customer needs.

• Answering phones, helping customers with orders for medical equipment.
• Fax and scanning documents into EMR system. Verifying insurance and collecting copays. Scheduled appts for delivering equipment.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved accounting, service and delivery concerns.

• Caseworker working with the public to apply for assistance with the SNAP and Child Care.
• Emails, Faxing, Customer Services Call Center, assisting with public to scan in documents for pending cases or helping them to find out what is wrong with their case. Entering in the system wages, child support, addresses, phone numbers, and more.
• Connected families with appropriate community resources for financial, emotional, and educational assistance.

• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Enhanced patient experience by maintaining clean, organized reception area.