Michelle Trombetta
Lansing
Summary
Dedicated Service Manager with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in conflict resolution and employee training, ready to drive performance improvements.
Overview
10
10
years of professional experience
Work History
Service Manager
Texas Roadhouse
Lansing, MI
03.2023 - Current
- Managed inventory levels, optimizing stock availability while reducing waste.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Wrote weekly schedules for 100+ employees
Key Holder Supervisor
Texas Roadhouse
Novi, MI
02.2021 - 10.2022
- Supervised daily operations, ensuring adherence to service standards and customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Trained and mentored new staff on operational protocols and customer engagement techniques.
- Monitored staff performance, providing feedback to enhance service quality and operational effectiveness.
- Completed store opening and closing procedures.
Training Coordinator
Texas Roadhouse
Novi, MI
02.2021 - 09.2022
- Developed and implemented training programs for new hires, enhancing onboarding experience.
- Coordinated schedules and logistics for training sessions, ensuring resource availability.
- Monitored trainee progress and provided feedback to improve performance outcomes.
- Collaborated with management to identify training needs and align programs with business goals.
Server/Bartender Trainer
Texas Roadhouse
Novi, MI
08.2020 - 10.2022
- Provided exceptional customer service in fast-paced dining environment.
- Facilitated efficient food and beverage delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely order preparation and accuracy.
- Trained new team members on menu items and service protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Buddy's Pizza
Novi, MI
04.2016 - 08.2020
- Managed guest seating and optimized flow to enhance dining experience.
- Trained new hosts on service standards and reservation systems.
- Assisted in coordinating front-of-house operations during peak hours.
- Developed strong communication skills to address guest inquiries effectively.
Education
Esthetician License -
Douglas J Aveda Institute
Royal Oak, MI12.2018
High School Diploma -
Walled Lake Central
Walled Lake, MI06.2018
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Employee relations
Timeline
Service Manager
Texas Roadhouse
03.2023 - Current
Key Holder Supervisor
Texas Roadhouse
02.2021 - 10.2022
Training Coordinator
Texas Roadhouse
02.2021 - 09.2022
Server/Bartender Trainer
Texas Roadhouse
08.2020 - 10.2022
Host
Buddy's Pizza
04.2016 - 08.2020
Esthetician License -
Douglas J Aveda Institute
High School Diploma -
Walled Lake Central