Summary
Overview
Work History
Education
Skills
Certification
Advanced Skills
Timeline
Generic

Micka Beckman

Frankfort

Summary

Dynamic professional with a proven track record in sales and client relations, notably as Customer Service Manager at Bottles Beverage Superstore, where I drove a 10% revenue increase. Expertise in budgeting and talent development, coupled with meticulous attention to detail, fosters a results-oriented approach to achieving organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

OWNER/OPERATOR

Kelly Handyman Inc
04.2022 - Current
  • Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing
  • Provided friendly and engaging customer service to internal and external customers
  • Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects

CUSTOMER SERVICE MANAGER

Bottles Beverage Superstore
06.2019 - 03.2022
  • Catapulted sales, resulting in $600k in 2021 and over $400k in 2020, while maintaining 33% profit
  • Accountable for the work performance of 20+ team members
  • Key stakeholder, increasing product revenues by 10% within the first year
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Interviewed, hired, and trained new quality-focused customer service representatives
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings
  • Evaluated employee job performance and motivated staff to improve productivity
  • Assessed departmental operations to determine areas for customer service improvement and support
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends

GENERAL MANAGER

Sesame Burgers and Beer
01.2017 - 06.2019
  • Optimized profits by controlling food, beverage, and labor costs by establishing portion control and quality standards
  • Prepared strategic and annual forecasts and budgets, analyzed variances, and implemented corrective actions to increase average meal checks and customer visits
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils
  • Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures, and guest experiences
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty
  • Established restaurant business plan by conferring with people in the community to select food and beverage offerings

RESTAURANT MANAGER /SPECIAL EVENTS COORDINATOR

Southern Season / Southerly Restaurant
08.2013 - 07.2016
  • Planned, coordinated and executed weddings and special events
  • Maintained close communication with clients to mitigate service issues
  • Coordinated vendors, timelines, and budgets for events
  • Boosted client satisfaction through administration of on-site service requests and event logistics management
  • Trained customer service, marketing, and sales teams for events
  • Grew revenues by closing on leads generated from special events

Education

ASSOCIATE OF ARTS - HOSPITALITY MANAGEMENT

Johnson & Wales University
05.1996

ASSOCIATE OF ARTS -

University of Kentucky
05.1994

Skills

  • Expertise in sales
  • Client relations and retention
  • Conflict resolution techniques
  • Talent development
  • Meticulous attention to detail
  • Budgeting and finance
  • Staff training and development
  • Process improvement strategies
  • Proficient in Quickbooks
  • Microsoft Office Suite
  • Digital Dining
  • Open Table
  • Restaurant 365
  • CounterPoint - POS / Inventory System

Certification

ServeSafe

Advanced Skills

  • Proficient in Quickbooks
  • Microsoft Office Suite
  • Digital Dining
  • Open Table
  • Restaurant 365
  • CounterPoint - POS / Inventory System

Timeline

OWNER/OPERATOR

Kelly Handyman Inc
04.2022 - Current

CUSTOMER SERVICE MANAGER

Bottles Beverage Superstore
06.2019 - 03.2022

GENERAL MANAGER

Sesame Burgers and Beer
01.2017 - 06.2019

RESTAURANT MANAGER /SPECIAL EVENTS COORDINATOR

Southern Season / Southerly Restaurant
08.2013 - 07.2016

ASSOCIATE OF ARTS -

University of Kentucky

ASSOCIATE OF ARTS - HOSPITALITY MANAGEMENT

Johnson & Wales University
Micka Beckman