Miguel Bello
Hopkinsville
Summary
At Chic-Fil-A, as a Shift Leader Manager, I spearheaded initiatives that significantly enhanced team efficiency and customer satisfaction. My adeptness in employee training (a hard skill) and team management (a soft skill) led to improved performance metrics and higher retention rates. By fostering a collaborative environment and implementing safety protocols, I ensured both staff well-being and compliance. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Leader Manager
Chic-Fil-A
08.2021 - Current
- Improved team efficiency by streamlining shift scheduling and task delegation.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Trained and mentored new employees to maximize team performance.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Education
High School Diploma -
Christian County High School
Hopkinsville, KY05.2023
Skills
- Technical knowledge
- Employee Training
- Compliance Management
- Team Management
- Tech-Savvy
- Professional Appearance
- Hospitality service expertise
- Memory retention
Timeline
Shift Leader Manager
Chic-Fil-A
08.2021 - Current
High School Diploma -
Christian County High School
Similar Profiles
Deondra BennettDeondra Bennett
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A
Ronald DupratRonald Duprat
BOH Manager at Chic-Fil-ABOH Manager at Chic-Fil-A
Kellen EskridgeKellen Eskridge
Front of House Employee at Chic-Fil-AFront of House Employee at Chic-Fil-A