Mikaela Wicki
Crestwood
Summary
Dynamic Fine Dining Server with over 9 years of experience delivering exceptional service tailored to diverse guest preferences. Committed to creating unforgettable dining experiences that exceed guest expectations. Passionate about enhancing overall ambiance and satisfaction, contributing to a memorable atmosphere for every dining occasion.
Professional educator prepared to support early childhood development through engaging, age-appropriate activities. Expertise in fostering nurturing environment that encourages learning and social interaction. Strong focus on collaboration with colleagues, adapting to evolving classroom needs, and achieving educational goals. Demonstrates patience, creativity, and effective communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Repeal Oak-Fired Steakhouse
Louisville, KY
08.2021 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales by 23.8% by upselling higher-end products to customers.
- Recognized as top server as per Google reviews
Assistant Preschool Teacher
Bluebird Cottage School
Crestwood, KY
01.2024 - 01.2026
- Assisted lead teacher in developing engaging lesson plans tailored to children's individual learning needs.
- Fostered a nurturing environment promoting social, emotional, and cognitive development among preschoolers.
- Implemented classroom management strategies to maintain a safe and positive learning atmosphere.
- Collaborated with parents to discuss student progress and address any concerns effectively.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Casual Fine Dining Server
Stoney River Steakhouse And Grill
Louisville, KY
01.2018 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Taphouse Bar & Grille
Hackettstown, NJ
01.2015 - 12.2017
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Science - Psychology, Minor in Sociology
University of Louisville
Louisville05-2024
Associate of Arts -
Jefferson Community And Technical College
Louisville, KY05.2021
Skills
- Sales Abilities
- Operational Efficiency
- Luxury Experience Management
- Fine Dining Expertise
- Cleanliness Standards
- Play-based instruction
- Child development
- Social skill building
- Love for children
- Language development
Certification
QPR Gatekeeper Certificate- QPR Institute, INC.
Heartsaver Pediatric First Aid CPR AED Certified
Languages
American Sign Language
Limited Working
Timeline
Assistant Preschool Teacher
Bluebird Cottage School
01.2024 - 01.2026
Fine Dining Server
Repeal Oak-Fired Steakhouse
08.2021 - Current
Casual Fine Dining Server
Stoney River Steakhouse And Grill
01.2018 - 08.2021
Server
Taphouse Bar & Grille
01.2015 - 12.2017
Associate of Arts -
Jefferson Community And Technical College
Bachelor of Science - Psychology, Minor in Sociology
University of Louisville