Mikayla Smith
Louisville
Summary
Skilled Guest Experience Specialist with background in hospitality and customer service. Strong focus on creating positive guest experiences, proficient at handling all aspects of front desk administration, and adept at troubleshooting situations to ensure guest satisfaction. Proven ability to lead teams effectively and maintain high standards of service delivery. Made significant contributions in previous roles by implementing effective strategies for enhancing overall guest experience.
Overview
7
7
years of professional experience
Work History
Guest Experience Specialist
Bobs Discount Furniture
Louisville
07.2023 - Current
- Assisted with check-in process, verified customer information and processed payments.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Educated customers about products and services offered by the company.
- Developed and implemented strategies to meet sales quotas.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Greeted and assisted customers to foster positive experiences.
Factory Service
GE Appliances
Louisville
01.2022 - 05.2023
- Provided excellent service and attention to customers through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Shipping Supervisor
UpStrem
Louisville
08.2018 - 01.2022
- Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
- Collaborated with cross-functional teams such as sales and marketing departments on projects related to product launches or promotions.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Implemented quality assurance processes for verifying accuracy of shipments prior to departure.
- Provided training to new employees on proper operation of packing equipment and safety protocols.
- Conducted regular audits of inventory levels stored in warehouses to ensure accuracy.
Education
High School Diploma -
Jefferson County High School
Louisville, KY03-2018
Skills
- Customer service
- Sales techniques
- Product knowledge
- Payment processing
- Database management
- Market research
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Customer relationship management
- Conflict resolution
- Follow-up procedures
- Record keeping
- Exceptional communication
- Computer skills
- Multitasking capacity
- Analytical thinking
- Data inputting
- Inventory management
- Team leadership
- Employee training
- Technical troubleshooting
- Reliability
- Employee coaching and mentoring
- Staff training
Accomplishments
- I am a Business Owner.
Timeline
Guest Experience Specialist
Bobs Discount Furniture
07.2023 - Current
Factory Service
GE Appliances
01.2022 - 05.2023
Shipping Supervisor
UpStrem
08.2018 - 01.2022
High School Diploma -
Jefferson County High School