Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Richardson

Louisville

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Versed in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Elevance Health
Louisville
07.2024 - 12.2024
  • Answering In Bound and Out Bound Calls
  • Completing Service Requests
  • Communicating in a friendly manner
  • Promoting Surveys

Guest Service Representative

Hotel Distil
Louisville
08.2022 - 02.2024
  • Completing Service Requests
  • Delivering Amenities to Rooms
  • Taking orders for the restaurant
  • Promoting room upgrades
  • Checking guests in and out

Guest Service Representative

Homewood Suites
Louisville
06.2021 - 08.2022
  • Checking guest in and out
  • Completing room service requests
  • Promoting room upgrades

Education

Bachelor of Arts - Psychology

University of Louisville
Louisville, KY
05-2023

Skills

  • Organization
  • Time management
  • Call logging
  • Email correspondence
  • CPR/BLS certified
  • Engaging personality
  • Problem Solving

Timeline

Customer Care Representative

Elevance Health
07.2024 - 12.2024

Guest Service Representative

Hotel Distil
08.2022 - 02.2024

Guest Service Representative

Homewood Suites
06.2021 - 08.2022

Bachelor of Arts - Psychology

University of Louisville
Mikayla Richardson