Mikinzi Blackwell
Florence,KY
Summary
Dynamic professional with extensive experience in customer service and patient care, including roles at United Dairy Farmers Inc. and OrthoCincy. Known for exceptional time management and a strong work ethic, I excel in delivering compassionate support while ensuring compliance with HIPAA standards. Proven ability to enhance customer satisfaction and foster team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
United Dairy Famers Inc.
Burlington, KY
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stay at Home Mom
The Blackwell Home
02.2025 - 04.2025
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Assistant
OrthoCincy
Florence, KY
09.2024 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Nurse Aide
Boonespring Skilled Care
02.2023 - 09.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
Server
Buffalo Wild Wings
Ft. Wright, Kentucky
07.2022 - 02.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Desk Receptionist
Crunch Fitness
03.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Nurse Assistant
Colonial Heights Senior Living
02.2020 - 02.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Server
Chilis's Bar and Grill
08.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Nursing Assistant
Colonial Heights Senior Living
12.2018 - 07.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Nursing Assistant
Boone Springs Skilled Nursing Care
05.2018 - 12.2018
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Stay at Home Mom
The Blackwell Home
04.2016 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Desk Receptionist
Crunch Fitness
08.2015 - 04.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
CNA Certificate - Nursing
Gateway Community College
Edgewood, KY05-2017
High School Diploma -
Ryle High School
Union, KY06-2014
Skills
- Customer service
- Customer assistance
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Dressing assistance
- Electronic charting
- Medical terminology
- Documenting behaviors
- Feeding assistance
- Positioning patients
- End-of-life care
Certification
- CNA - Certified Nurse Assistant
Timeline
Cashier
United Dairy Famers Inc.
04.2025 - Current
Stay at Home Mom
The Blackwell Home
02.2025 - 04.2025
Medical Assistant
OrthoCincy
09.2024 - 02.2025
Nurse Aide
Boonespring Skilled Care
02.2023 - 09.2024
Server
Buffalo Wild Wings
07.2022 - 02.2023
Front Desk Receptionist
Crunch Fitness
03.2022 - 06.2022
Nurse Assistant
Colonial Heights Senior Living
02.2020 - 02.2022
Server
Chilis's Bar and Grill
08.2019 - 01.2020
Certified Nursing Assistant
Colonial Heights Senior Living
12.2018 - 07.2019
Nursing Assistant
Boone Springs Skilled Nursing Care
05.2018 - 12.2018
Stay at Home Mom
The Blackwell Home
04.2016 - 04.2018
Front Desk Receptionist
Crunch Fitness
08.2015 - 04.2016
CNA Certificate - Nursing
Gateway Community College
High School Diploma -
Ryle High School
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