Milena Gonzalez
Louisville
Summary
Detail-oriented and bilingual Office Manager with 6+ years of experience in dental and healthcare settings, specializing in office operations, treatment plan presentation, patient financial planning, and team support. Proven ability to manage front-office workflow, improve patient experience, and support clinical teams to ensure smooth daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Louisville Dentures and Implants
Louisville, KY
09.2025 - Current
- Assisted in patient intake and maintained accurate dental records for efficient workflow.
- Prepared examination rooms and sterilized instruments to ensure compliance with safety standards.
- Supported dentists during procedures by passing instruments and anticipating needs for optimal patient care.
- Educated patients on post-operative care and oral hygiene practices to promote recovery and health.
- Managed inventory of dental supplies, ensuring availability while minimizing waste through effective tracking.
Office Manager / Treatment Plan Coordinator / Dental Assistant
Landin Dental Care
Sarasota, FL
12.2024 - Current
- Manage daily office operations to ensure efficient workflow between front and back office
- Verify insurance, submit claims, and process pre-determinations
- Present treatment plans and financial options to patients
- Coordinate scheduling and patient flow to minimize delays
- Assist with financing applications and payment arrangements for treatment plan closings
- Support clinical team when short staffed
- Serve as key point of contact for patients regarding care and billing
- Coordinated scheduling for patient appointments and staff meetings, enhancing time management.
Surgical Dental Assistant
World Class Dentistry & Facial Esthetics
06.2022 - 12.2024
- Assisted in surgical and restorative procedures
- Prepared treatment rooms and ensured infection control compliance
- Supported doctors during complex procedures
- Managed patient chart documentation
Dental Assistant
Coast Dental & Orthodontics
10.2020 - 06.2022
- Chairside assisting, temporaries, digital scanning
- Reviewed patient charts and scheduled appointments
Office Manager
Greenberg Dental & Orthodontics
Bradenton, FL
11.2018 - 03.2020
- Oversaw front desk operations and administrative workflow
- Managed scheduling, patient communication, and daily office coordination
- Handled billing support and insurance processes
- Ensured smooth day-to-day office performance
Education
Political Science Studies
Jefferson Community & Technical College
Louisville, KYHigh School Diploma -
Moore Traditional
Louisville, KY05-2016
Skills
- Office Operations
- Insurance Verification & Claims
- Treatment Coordination presenting and closing
- Patient Financing
- Scheduling & Workflow Management
- Dentrix, Eaglesoft, and Open dental
- Bilingual (English/Spanish)
- Customer Service
- Dental Terminology
- Infection Control
- Digital Scanning
- Digital printing and characterizing
- Documentation
Certification
- Certified Dental Assistant
- Dental Radiology Certified
Timeline
Dental Assistant
Louisville Dentures and Implants
09.2025 - Current
Office Manager / Treatment Plan Coordinator / Dental Assistant
Landin Dental Care
12.2024 - Current
Surgical Dental Assistant
World Class Dentistry & Facial Esthetics
06.2022 - 12.2024
Dental Assistant
Coast Dental & Orthodontics
10.2020 - 06.2022
Office Manager
Greenberg Dental & Orthodontics
11.2018 - 03.2020
Political Science Studies
Jefferson Community & Technical College
High School Diploma -
Moore Traditional