Million Greenlee

Provide first and second-tier IT support, troubleshooting hardware/software issues, deploying and imaging devices, managing Active Directory, Microsoft Exchange, JAMF and ensuring endpoint security. Skilled in Windows 10/11, Microsoft 365 and ITIL practices with a focus on delivering efficient, customer-focused solutions.

• As a Network Operations Center (NOC) Engineer at Humana’s enterprise data center, I provide critical 24/7 support to ensure infrastructure availability and performance.
• I monitor and respond to system alerts in real time, perform incident triage, and collaborate with internal teams to resolve network and server issues efficiently.
• My role spans across hybrid environments, supporting both on-prem and cloud-based infrastructure.
• Monitor network and system health using tools like SolarWinds, Dynatrace, and Splunk.
• Triage and resolve alerts, creating and managing incidents through ServiceNow.
• Conduct health checks and performance reviews of enterprise routers, switches, and servers.
• Provide first-response support for Windows and Linux servers, escalating complex issues when needed.
• Collaborate with engineering teams to perform root cause analysis and improve system reliability.
• Maintain documentation and logs of all critical events to support compliance and continuity.

• Manages and executes Defensive Cyber Operations (DCO) and Department of Defense Information Network (DoDIN) operations both in garrison and deployed environments.
• Responsible for surveying, securing, protecting, and defending data, networks, and net-centric capabilities.
• Additionally, designs, builds, operates, monitors, and extends systems to ensure robust cybersecurity and network integrity.
• Conducted analysis of a government contract for base-wide printers by leveraging IP addresses to retrieve diagnostic data, evaluate usage patterns, and identify cost-saving opportunities.
• This resulted in recommendations for contract downsizing or renegotiation to optimize expenses.
• Performed and analyzed ACAS (Assured Compliance Assessment Solution) scans to detect vulnerabilities, ensuring adherence to cybersecurity standards and enhancing overall network security.
• Utilized ARAD (Automated Remediation and Asset Discovery) from Tanium to conduct endpoint assessments, collect system diagnostics, and deploy critical updates, ensuring network-wide compliance and security maintenance.
• Managed and resolved IT support requests through the Remedy ticketing system, promptly addressing and tracking issues across the base to ensure seamless operational workflows and minimize downtime.
• Administered Active Directory to manage user accounts, configure and modify security groups, and control access permissions, ensuring efficient user provisioning, de-provisioning, and access control throughout the network.
• Deployed and managed virtual machines (VMs) using VMware, and utilized Remote Desktop to access servers for routine maintenance, troubleshooting, and ensuring the continuous operation of critical systems.

• I performed data backup, recovery, and migration services while adhering to strict data privacy protocols and implementing security best practices.
• I conducted virus, malware, and spyware removal, utilizing advanced diagnostic tools to ensure system integrity and minimize vulnerabilities.
• In addition, I implemented firmware and OS updates to enhance device security, configured firewalls and antivirus software, and advised customers on best practices for password management, data protection, and network security.
• Alongside my technical responsibilities, I also excelled as a salesperson, helping customers choose the right products and services tailored to their needs, while consistently meeting and exceeding sales targets.