Mindy Waters
Elizabethtown
Summary
"Compassion and connection before correction and compliance." This is my life verse when working with the various populations within the Louisville community. At the heart of what I do everyday is a passion to serve others and to show even the most vulnerable populations compassion. I have worked hard to move up within my organization and to ensure the programs I oversee are programs of distinction within the community. I am a decisive, strong leader who is willing to work hard and strategically problem solve to ensure the organization continues to run effectively and is successful.
Overview
9
9
years of professional experience
Work History
Assistant Director/Program Manager
The Salvation Army Louisville Area Command
Louisville, KY
03.2021 - Current
- Provided oversight and managed three departments, including the VA GPD, the emergency shelter and family stability departments. This included seven different shelter and social service programs aimed at meeting the needs within the community.
- Directed a team of 10 direct reports (case managers) while helping to oversee the staff from the Red Kettle Cafe, laundry, security and housing monitor staff. Provided and developed training for staff, assisted with the hiring of new staff, performed personnel action plans, and conducted annual reviews.
- Delivered comprehensive reports for senior management and grant compliance, highlighting critical milestones achieved throughout program lifecycle. Managed software program operations for all initiatives, achieving high standards of data accuracy and timely entry.
- Compiled comprehensive financial reports and program narratives for advisory board review.
- Communicated and collaborated with external partners to ensure alignment of strategies, goals and to meet barriers identified within the community. This included working with government officials and council members to initiate change for systemic problems within the city.
- Created multiple new programs including a client choice model pantry, clothing closet, vaccination program and culinary work force program.
- Provided oversight and managed the food pantry program, worked in collaboration with Dare to Care, coordinated donations and orders, and ensured the pantry met all USDA/TEFAP guidelines.
- Created and implemented policies and procedures in accordance with federal, state and local laws.
- Assisted the Center of Hope director and filled in for the role in the absence of a director.
- Coordinated financial activities, budgeting, and forecasting for assigned departments. Collaborated with the development team and worked closely with the grant manager to apply for new funding opportunities.
- Engaged in strategic leadership discussions with staff and stakeholders to optimize grant utilization and budgetary compliance.
Emergency Financial Assistant Case Manager
The Salvation Army Louisville Area Command
Louisville, KY
08.2019 - 02.2021
- Assessed client's needs, developed service or housing plans, and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines and in compliance with grant obligations.
- Generated comprehensive reports on case records and submitted findings to leadership for review.
- Handled a minimum of 25 client cases concurrently, prioritizing their needs and maintaining high-quality service standards.
- Engaged in professional development activities to enhance case management best practices.
- Coordinated provision of emergency financial assistance to effectively meet urgent needs for housing, utilities, food, and clothing.
- Initiated creative new strategies to streamline the process for emergency financial assistance by introducing an online platform called SA Help.
- Directed and developed food pantry program operations. Oversaw adherence to food safety protocols and documentation practices. Implemented first in, first out system to optimize product distribution. Established partnerships with Dare to Care and local businesses to enhance donation efforts. Expanded program offerings to include fresh produce, dairy, and bread in response to community health needs.
- Oversaw execution of rapid rehousing program, providing individuals with essential short-term rental subsidies to achieve stable housing.
Administrative Assistant
The Salvation Army-Elizabethtown Corp
Elizabethtown, KY
01.2017 - 07.2019
- Coordinated provision of emergency financial aid, food, and clothing to individuals facing hardship within the community.
- Managed general office operation and monitored office supplies to ensure office functionality.
- Provided oversight for the Angel Tree program during the Christmas season and helped coordinate volunteers for both the Angel Tree and Red Kettle efforts.
- Assisted with youth activities such as summer camps, conservatory class, and vacation Bible school and other church activities as needed.
- Established and strengthened relationships with community partners through attendance at local agency meetings, facilitating resource sharing and partnership development.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized and maintained financial documentation while assisting in the preparation for annual audits.
Education
Bachelor of Science - Non-Profit Management
Southern New Hampshire University
Hooksett, NH06-2024
Associate of Science -
Elizabethtown Community And Technical College
Elizabethtown, KY05-2017
Associate of Arts -
Elizabethtown Community And Technical College
Elizabethtown, KY05-2017
Skills
- Program leadership and development
- Grant management, reporting and compliance
- CPR/First aid certified for children and adults
- Mental Health first aid certified
- Extensive training in various social service related areas including the national social service standards, trauma informed care, de-escalation, motivational interviewing, emotional and spiritual care and the homeless institute training
- Certified in Crisis Prevention
- Previous experience as a sexual abuse advocate
- Experience working with diverse and vulnerable populations including homeless individuals and families, human trafficking and domestic violence victims and immigrants
- Certified Emergency disaster worker through The Salvation Army
- Servsafe Manager certified
Timeline
Assistant Director/Program Manager
The Salvation Army Louisville Area Command
03.2021 - Current
Emergency Financial Assistant Case Manager
The Salvation Army Louisville Area Command
08.2019 - 02.2021
Administrative Assistant
The Salvation Army-Elizabethtown Corp
01.2017 - 07.2019
Bachelor of Science - Non-Profit Management
Southern New Hampshire University
Associate of Science -
Elizabethtown Community And Technical College
Associate of Arts -
Elizabethtown Community And Technical College