Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Timeline
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Miquel Andrés Ponce

Miquel Andrés Ponce

West Bay, Grand Cayman

Summary

Versatile and bilingual professional born in Spain, fluent in English, and with extensive global experience as a waiter. Seeking a role to further develop my skills, I am known for my strong work ethic, adept time management, and keen attention to detail. Thriving in fast-paced environments, I consistently exceed customer expectations across various countries. My goal is to create a pleasant work environment while contributing to the continuous improvement of service standards in the food industry. Ready to leverage my international expertise to enhance team performance and elevate the overall dining experience.

Overview

6
6
years of professional experience

Work History

Restaurant Waiter

Heart Ibiza
Ibiza, Spain
04.2019 - 11.2019
  • Served guests during dining experience with Cirque Du Soleil hosted by michellin-starred Adrià Brothers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Restaurant Waiter

Hotel Val de neu ***** Gran lujo
Baqueira beret, Valle de Aran
10.2016 - 03.2017
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Bartender

Ushuaia Ibiza Beach Hotel
Ibiza, Spain
03.2015 - 09.2017
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Served during musical performances by internationally acclaimed DJs, such as David Guetta, AVICII, and others.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.

Restaurant Waiter

The Oysters & Caviar Bar - Ushuaia Ibiza Beach Hotel
Ibiza, Spain
03.2015 - 09.2017
  • Summer season server and VIP catering to acclaimed brands such as Mercedes, Pirelli, Tequila Casamigos; presented by the brand founder, George Clooney.
  • Greeted and delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction to celebrities and VIP guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Restaurant Waiter

Roots Restaurant
Gorton, Manchester, UK
11.2015 - 03.2016
  • Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at beginning and/or end of shift.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Bartender

Fresco's Restaurant
Sliema, Malta
09.2013 - 05.2014
  • Greeted customers and provided excellent customer service.
  • Prepared variety of beverages according to exact instructions and recipe specifications, including Italian coffee and alcoholic beverages.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Inspected all equipment used in the bar area for proper operation prior to each shift.

Education

Open Water Scuba Instructor - Professional Diving And Instruction

Professional Association of Diving Instructors
Estartit
09.2020

Some College (No Degree) - English-as-a-Second-Language Education

IELS SCHOOL
07.2013

Some College (No Degree) - Bartending

IBIZA BARTENDERS
Ibiza
06.2013

High School Diploma -

CFA Les Bernardes
06.2011

Skills

  • Open-minded and social personality
  • Good interpersonal skills
  • Hard-working and punctual
  • Fast learner with an ability to quickly adapt to multiple working fields
  • Excellent ability to work in teams ensuring a pleasant work environment
  • Extremely polite and respectful personality
  • Great organizational skills
  • Detail oriented and highly productive

Hobbies and Interests

  • Athletic
  • Ambitious
  • Open-minded
  • Patient and polite
  • Healthy appearance
  • Own transportation

Accomplishments

  • Employee of the year - Dive Department Red Sail

Timeline

Restaurant Waiter

Heart Ibiza
04.2019 - 11.2019

Restaurant Waiter

Hotel Val de neu ***** Gran lujo
10.2016 - 03.2017

Restaurant Waiter

Roots Restaurant
11.2015 - 03.2016

Bartender

Ushuaia Ibiza Beach Hotel
03.2015 - 09.2017

Restaurant Waiter

The Oysters & Caviar Bar - Ushuaia Ibiza Beach Hotel
03.2015 - 09.2017

Bartender

Fresco's Restaurant
09.2013 - 05.2014

Open Water Scuba Instructor - Professional Diving And Instruction

Professional Association of Diving Instructors

Some College (No Degree) - English-as-a-Second-Language Education

IELS SCHOOL

Some College (No Degree) - Bartending

IBIZA BARTENDERS

High School Diploma -

CFA Les Bernardes
Miquel Andrés Ponce