Miranda Blakeman

• Resolved customer complaints tactfully and professionally
• Trained and mentored new servers, ensuring restaurant policies and best practices were understood
• Maintained extensive drink and food menu knowledge, including preparation methods, to tailor recommendations to guests
• Frequently assisted in closing and opening store to guarantee the success of team

• Balanced several tasks in addition to serving, including hosting, bussing tables, expediting orders, and packaging to-go items
• Closed store nightly to ensure morning staff was adequately prepared for breakfast-time rush
• Communicated with back-of-house and front-of-house staff to encourage timely customer service

• Processed customer transactions with speed and accuracy
• Demonstrated quality customer service by warmly responding to concerns, questions, and needs of guests
• Diligently maintained store cleanliness and followed safety procedures during the peak of the COVID-19 pandemic
• Stocked items regularly to ensure item availability and optimal store presentation

- Assisted in printing paperwork for clients requesting services

- Kept facility records neat and organized to ensure efficiency of services

- Greeted clients upon entry and provided general information about services upon request