MISTIE SMITH
Mayfield
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Flooring Department Manager
Lowes Home Improvment
Paducah
04.2025 - Current
- Managed daily operations of department and ensured smooth workflow.
- Trained new team members on safety procedures and operational tasks.
- Assisted in maintaining inventory levels and organized stockroom efficiently.
- Collaborated with team to meet project deadlines and departmental goals.
- Supported customer service efforts by addressing inquiries and providing solutions.
- Implemented department policies to streamline processes and enhance efficiency.
- Conducted regular safety inspections to uphold workplace standards.
- Coordinated with other departments to facilitate effective communication and teamwork.
Overnight Operations Manager
Lowes Home Improvment
Mayfield
09.2022 - 04.2025
- Streamlined daily operations to enhance workflow efficiency and team collaboration.
- Coordinated schedules and resources to ensure timely project completion and support.
- Monitored inventory levels and maintained supply chain integrity for smooth operations.
- Implemented safety protocols to promote a secure work environment for all staff.
- Trained new employees on operational procedures and company policies effectively.
- Assisted in developing process improvements to optimize operational workflows regularly.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
Front End Department Supervisor
Lowes Home Improvment
Mayfield
09.2013 - 09.2022
- Supervised front end operations and ensured efficient workflow among team members.
- Trained staff on customer service best practices and company policies.
- Maintained inventory levels and coordinated restocking of merchandise displays.
- Assisted in resolving customer inquiries and complaints to enhance satisfaction.
- Implemented front end procedures to improve transaction accuracy and speed.
- Monitored cash handling practices and ensured compliance with financial protocols.
- Scheduled shifts for team members to optimize coverage during peak hours.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Provided guidance and direction on technical issues, customer service initiatives, and product knowledge.
- Resolved customer complaints promptly and professionally while adhering to company policies.
- Ensured compliance with company policies and procedures related to front end operations.
Customer Service Manager
Walmart
Mayfield
03.1998 - 06.2012
- Trained and mentored staff on best customer service practices.
- Oversaw daily operations of customer service department activities.
- Collaborated with cross-functional teams to resolve complex issues.
- Ensured compliance with company policies and procedures in service delivery.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science - Psychology W/ HR Minor
Mid-Continent University
Mayfield, KY 08.2007 - 12.2012
Skills
- Inventory management
- Employee training
- Safety compliance
- Operations oversight
Timeline
Flooring Department Manager
Lowes Home Improvment
04.2025 - Current
Overnight Operations Manager
Lowes Home Improvment
09.2022 - 04.2025
Front End Department Supervisor
Lowes Home Improvment
09.2013 - 09.2022
Bachelor of Science - Psychology W/ HR Minor
Mid-Continent University
08.2007 - 12.2012
Customer Service Manager
Walmart
03.1998 - 06.2012