Misty Fannin
West Liberty
Summary
Dynamic and results-oriented professional with a proven track record at Elliott Nursing and Rehabilitation. Excelled in account management and patient care, enhancing client satisfaction and retention through exceptional service and relationship building. Skilled in strategic planning and teamwork, significantly contributing to organizational goals. Demonstrated ability to resolve complex issues, fostering trust and loyalty among clients and patients alike. Nutritional and Food Services Professional Training Program.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dietary Account Manager
Elliott Nursing and Rehabilitation
03.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Certified Nursing Assistant
Elliott Nursing and Rehabilitation
05.2006 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
No Degree - Certified Manager Certification in Dietary
University of North Dakota
Grand Forks, ND05-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
- Team Training
Accomplishments
- Supervised team of [Number] staff members.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
- NFP Certification
Timeline
Dietary Account Manager
Elliott Nursing and Rehabilitation
03.2018 - Current
Certified Nursing Assistant
Elliott Nursing and Rehabilitation
05.2006 - Current
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
- NFP Certification
No Degree - Certified Manager Certification in Dietary
University of North Dakota
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