Misty Short

Assisting Verifying Officers (VO) Site Security Manager’s (SSM), Service Project Officer’s (SPO), MPAS with updating data discrepancies with dependents and sponsor’s and assisting with updating retirement’s and Disabled American Veteran statuses in DEERS.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Navigated multiple computer systems and applications to find information.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Assist military, Civil Service, and Contractors with their DEERS records. This includes updating contact information in DEERS, assisting with DS Logon, and assists with solving issues with CAC cards and Tricare coverage.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Navigated multiple computer systems and applications to find information.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.