Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Walters

Lexington

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

13
13
years of professional experience

Work History

Server

Logan's Roadhouse
02.2025 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Waffle House
07.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Dietary Aide

Health South Rehabilitation Hospital
10.2017 - 03.2018
  • Reviewed records and accessed nutritional conditions of at-risk residents
  • Provided healthy and therapeutic meal plans for patients depending on diets and restrictions
  • Ensured a clean and safe work environment
  • Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance

Server

Applebee’s
02.2017 - 10.2017
  • Assisted guests and delivered exceptional service by greeting and serving customers in a timely and friendly manner
  • Assisted with menu choices and effectively communicated with kitchen staff regarding customer allergies, dietary needs and special request
  • Accurately documented customer orders into computer systems and programs
  • Knowledge of menu items and products

Server

Denny's
06.2016 - 05.2017
  • Provided excellent customer service, ensuring a quality customer experience
  • Accurately documented customer orders and entered them into computer system
  • Successfully issued and completed customer transactions via cash, gift card, credit/debit
  • Adhered to sanitation, safety and restaurant policies

Server

Billy Ray's Restaurant
06.2015 - 06.2016
  • Worked with a team of individuals to provide excellent customer service and exceed guest expectations
  • Implemented ways to decrease waste and profit loss
  • Successfully issued and completed customer transactions via cash, gift card, credit/debit
  • Provided a safe and clean environment for customers and employees

Server

Mariah's House of Pancakes
02.2012 - 11.2012
  • Engaged and welcomed customers providing quality service
  • Provided consistency in a fast pace and high energy environment where precision is key to success
  • Maintained serving standards and followed all regulations while performing duties
  • Adhered to sanitation, safety and restaurant policies

Education

Certified Billing & Coding Specialist – CBCS -

08.2018

Certificate - Medical Billing and Coding

Virginia College
Charleston, SC
07.2018

Skills

  • ICD-9
  • CPT
  • HCPCS II
  • Abstracting Medical Records
  • EHR
  • Medical Terminology
  • Microsoft Office
  • Medical Reimbursement
  • Insurance Verification
  • Patient Scheduling
  • HIPAA Compliance
  • Dedicated
  • Dependable
  • Intuitive Work Ethic
  • Accurate
  • Efficient
  • Innovative Problem Solver

Timeline

Server

Logan's Roadhouse
02.2025 - Current

Server

Waffle House
07.2024 - 02.2025

Dietary Aide

Health South Rehabilitation Hospital
10.2017 - 03.2018

Server

Applebee’s
02.2017 - 10.2017

Server

Denny's
06.2016 - 05.2017

Server

Billy Ray's Restaurant
06.2015 - 06.2016

Server

Mariah's House of Pancakes
02.2012 - 11.2012

Certified Billing & Coding Specialist – CBCS -

Certificate - Medical Billing and Coding

Virginia College

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Misty Walters