Mitchell Pitman
Lexington,KY
Summary
Results-driven individual experienced in warranty management and customer service. Known for exceptional active listening and teamwork, with a commitment to enhancing customer satisfaction through effective problem resolution.
Overview
13
13
years of professional experience
Work History
Warranty Administrator/ Assistant Service Manager
United Motorsports of Lexington
Lexington, KY
08.2022 - Current
- Managed a team of 30 Employees
- Processed warranty claims efficiently, ensuring compliance with company policies.
- Coordinated communication between Sales and Service departments to resolve warranty issues.
- Maintained accurate records of warranty transactions in internal management systems.
- High level of accuracy in claim submissions with minimal rejections
- Assisted in hire of new employees
- Assisted in training new staff on warranty procedures and software usage.
- Resolved issues between departments, between employees, and with Customers
Pats Advisor/Sales Associate
Man O War Harley Davidson
Lexington, KY
03.2021 - 08.2022
- Provided expert advice on motorcycle selection, enhancing customer satisfaction and engagement.
- Conducted product demonstrations and information sessions to educate customers on features and benefits.
- Assisted in developing marketing strategies to promote new and existing products effectively.
- Collaborated with sales team to identify customer needs, resulting in tailored solutions and increased sales opportunities.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Server/Server Shift Leader
Various Steak Houses
Georgetown, KY
01.2013 - 02.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, minimizing wait times for guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on menu items, service standards, and effective communication techniques.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Scott County High School
Georgetown, KYSkills
- Claims processing
- Warranty management
- Records maintenance
- Powersports industry expertise
- Appointment booking
- Payment issuing
- Team management
- Product expertise
- Decision-making
- Customer service
- Teamwork and collaboration
- Active listening
- Verbal and written communication
Timeline
Warranty Administrator/ Assistant Service Manager
United Motorsports of Lexington
08.2022 - Current
Pats Advisor/Sales Associate
Man O War Harley Davidson
03.2021 - 08.2022
Server/Server Shift Leader
Various Steak Houses
01.2013 - 02.2021
High School Diploma -
Scott County High School
Loves riding Motorcycles
Right on Brother