Summary
Overview
Work History
Education
Skills
Timeline
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Mohamad Junaid Peerzade

George Town

Summary

Seeking a job in your company, utilizing exceptional hospitality skills and ability to provide prompt and courteous service to the patrons in order maximize revenue and customer satisfaction.


To engage in a career that will allow for progress in terms of skills & expertise and personal development.

Overview

11
11
years of professional experience

Work History

Restaurent Server

The Ritz-Carlton Hotel Company
07.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.

Server

The Ritz-Carlton Hotel Company
09.2019 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Head Waiter

Alshsaya Company, Bahrain
10.2017 - 07.2019
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Waiter

Grand Hyatt Hotel
10.2016 - 09.2017
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Industrial Trainee

Grand Hyatt Hotel
11.2014 - 03.2015
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
  • Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
  • Monitored and tracked team performance to identify and target deficiencies.

Education

Bachelor of Science - Hotel Management

Gesto Culinary & Hospitality Academy
Porvorim Goa
05-2016

Skills

    Food Safety Training

    Fire Safety Training

    Wine Service Training

    Upselling Techniques

    Food Allergen Training

Timeline

Restaurent Server

The Ritz-Carlton Hotel Company
07.2022 - Current

Server

The Ritz-Carlton Hotel Company
09.2019 - 05.2022

Head Waiter

Alshsaya Company, Bahrain
10.2017 - 07.2019

Waiter

Grand Hyatt Hotel
10.2016 - 09.2017

Industrial Trainee

Grand Hyatt Hotel
11.2014 - 03.2015

Bachelor of Science - Hotel Management

Gesto Culinary & Hospitality Academy

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Mohamad Junaid Peerzade