MOHAMED BA
Florence
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Financial Advisor
Northwestern Mutual
Cincinnati
08.2025 - Current
- Analyzed investment opportunities and provided recommendations to clients.
- Developed comprehensive financial plans tailored to individual client needs.
- Educated clients on insurance products and investment strategies.
- Cultivated long-term relationships with clients through regular communication.
- Conducted market research to identify trends affecting client portfolios.
- Collaborated with teams to enhance service delivery and client satisfaction.
Sales Consultant
Jeff Wyler Nissan of Cincinnati
Cincinnati
06.2024 - 07.2025
- Maximized commission earnings by consistently meeting monthly performance goals.
- Executed product demonstrations to highlight vehicle features and benefits, facilitating informed customer decisions.
- Assisted customers in identifying and selecting vehicles that meet their needs.
- Developed strategies that enhanced customer engagement and communication.
- Managed and solved important client problems to maintain strong partnerships.
- Deployed a multi-channel sales strategy.
- Conducted competitive analysis to inform sales approaches and improve market positioning.
Customer Experience Supervisor
Delta Air Lines, Inc
Cincinnati
07.2021 - 01.2024
- Supervised customer service team to enhance passenger experience and satisfaction.
- Resolved high-impact customer complaints.
- Boosted daily customer satisfaction through proactive feedback collection and response.
- Improved satisfaction ratings from international clients.
- Trained staff on best practices for handling customer inquiries and complaints.
- Streamlined operations through targeted process improvements, resulting in reduced customer wait times.
- Established clear communication protocols to improve team efficiency.
- Fostered team well-being by implementing stress-reduction strategies and support initiatives.
Sales Representative
Charter Spectrum Cincinnati
Cincinnati
03.2019 - 07.2021
- Maximized sales in direct and indirect channels.
- Generated $4000 of additional revenue in a month in commission.
- Adopted consultative sales approach to better align solutions with client needs.
- Launched partner programs that expanded business opportunities and increased market reach.
- Built strong relationships with clients to enhance satisfaction.
- Collaborated with team to create targeted sales strategies and campaigns that improved conversion rates.
- Conducted product demonstrations to educate customers on services offered.
- Managed customer accounts and maintained accurate records in the CRM system.
Customer Service Representative
Avis Car Rental
Hebron
05.2017 - 02.2018
- Maintained high service standards.
- Resolved customer inquiries regarding pricing and availability.
- Assisted customers with vehicle selection and rental agreements.
- Converted potential refunds into exchanges, enhancing customer retention.
- Utilized conflict-resolution techniques to enhance customer satisfaction.
- Handled challenging situations with poise and professionalism, preserving service standards.
- Addressed complex billing discrepancies, ensuring accurate account management.
- Provided guidance on rental policies and procedures to customers.
Direct Salesperson
LEI Home Enhancements
Cincinnati
01.2017 - 05.2017
- Engaged customers through product demonstrations, enhancing understanding of product benefits.
- Followed up on leads to convert potential customers into sales.
- Increased sales by recommending complementary products to customers.
- Delivered exceptional customer service.
- Built strong relationships with clients, identifying and addressing their home improvement needs.
- Implemented proactive account management strategies.
- Conducted thorough product knowledge training for new team members.
Forklift Operator
Worldwide Flight Services Express
Hebron
02.2016 - 12.2016
- Transported cargo within facility using forklifts, supporting smooth operations.
- Loaded all sorts of materials into outbound vehicles.
- Managed availability of key inventory items for high-priority orders.
- Executed all assigned duties with attention to detail and accuracy.
- Ensured adherence to safety protocols.
- Conducted safety checks on equipment before use.
Education
Associate of Arts - Accounting and Finance
University of Cincinnati
Cincinnati, OH01-2020
High School -
Withrow University High School
Cincinnati, OH01-2015
Skills
- Financial planning
- Investment analysis
- Investment diversification strategies
- Budgeting and Cost Control
- Insurance education
- Market research
- Financial product positioning
- Client relationship management
- Client consultation efficiency
- Sales strategy
- Customer engagement
- Proactive problem-solving
- Process improvement
- Team Collaboration
- Adaptability
- Time management
- Critical thinking
- Active listening
- Interpersonal Skills
- Customer engagement
- Positive language
- Customer empathy
- Investment analysis
Languages
French
Native/ Bilingual
Spanish
Limited
Timeline
Financial Advisor
Northwestern Mutual
08.2025 - Current
Sales Consultant
Jeff Wyler Nissan of Cincinnati
06.2024 - 07.2025
Customer Experience Supervisor
Delta Air Lines, Inc
07.2021 - 01.2024
Sales Representative
Charter Spectrum Cincinnati
03.2019 - 07.2021
Customer Service Representative
Avis Car Rental
05.2017 - 02.2018
Direct Salesperson
LEI Home Enhancements
01.2017 - 05.2017
Forklift Operator
Worldwide Flight Services Express
02.2016 - 12.2016
Associate of Arts - Accounting and Finance
University of Cincinnati
High School -
Withrow University High School